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UPDATE: Forget about finding bargains at Gateway.com

July 25th, 2008, 7:49 am · 4 Comments · posted by Tamara Chuang, a.k.a. The Gadgetress

**UPDATE: 8:55 a.m.** Gateway’s news today resulted in job cuts, but the company won’t say how many employees are affected or how many remain in Irvine. See all updates in bold below**

Gone are the bargains and coupon codes sent out weekly to customers of Irvine-based Gateway, which started life in 1985 selling computers directly to customers over the telephone. The company just announced its move to “100 percent indirect sales model,” in order to focus on getting its PCs into stores, online stores and other partners.

While consumers won’t be able to buy a computer at Gateway.com, the company’s PC’s will still be sold online at sites like Best Buy, Circuit City, CompUSA, Costco, HSN, Newegg, Tiger Direct, Office Depot, OfficeMax and Wal-Mart.

No mention of when this will happen, but obviously not today since you can still buy PCs at Gateway.com. I’m waiting to hear back from the company. I just heard from Lisa Emard, with Gateway. The changes will occur this weekend.

Says the company in a release, “This change will dramatically simplify Gateway’s business model and deliver significant cost savings, ultimately resulting in an improved value proposition for consumers.”

But this also appears to be a result of Taiwan PC maker Acer Inc. buying Gateway last year. Acer bought the company because it wanted to boost its presence in the U.S. computer market. Combining the two companies made Acer the number three brand in the U.S. — a position it lost to Apple in the past quarter depending on whose numbers you look at.

“We are shifting Gateway’s distribution method to better align with Acer’s successful global strategy, which was built upon an indirect model. As the only top-tier PC company without a competing U.S. direct sales force, our commitment to the channel is unparalleled in the industry,” said Mark Hill, Acer Group U.S. General Manager.

**UPDATE, 8:55 a.m.** Emard, with Gateway, said the change does have an impact here and in North Sioux City, where Gateway has had a call center and other operations.

“The reductions have been happening in small waves since the close of the merger as the company worked to evaluate each department, function, etc.,” she said.

“As far as Gateway employees, we have all been under the Acer umbrella since the close of the acquisition. Acer doesn’t disclose employee numbers by facility, but I can tell you that we continue to have a significant presence in Irvine and North Sioux City – many of these employees now support Acer in addition to Gateway and/or eMachines.”

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Posted in: Computersnews
 
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 4 Comments

  • DrTak says:

    Big deal — Gateway computers have been junk for a loooong time. I had more problems with 2 Gateways I owned than all other computers combined, including failure of hardware made in Bulgaria, with a back order time of 8 weeks for a replacement. When I found a third party replacement myself, I voided the warranty.

    Gateway’s travails reinforces my belief in free markets. If companies like Countrywide, Gateway and United Airlines stay in business — something is rotten.

  • Bob Kozlowski says:

    NEVER! Buy a Gateway product. The warranty is worse than useless. The warranty allows Gateway to wipe out your drive and walk away with a “too bad” attitude. It happened to me and management was so silent it was deafening. The cowards in management never responded to requests for help, all the way to the president. Never a Gateway!

    Bob Kozlowski
    Garden Grove, CA

  • Netteligent says:

    Gateway is a great company but badly manage in the past. Quick fixes never work. Desperately need new blood to turn company around. It is not easy in current economy and tough competitive. Gateway deserves a last chance.

  • S. D. Ram says:

    I purchased a server, and 5 workstations for my business from Gateway. Their custormer support and warranty were virtually useless. NEVER AGAIN!!