**UPDATE on 10/22** “How to get cheaper cable TV in O.C., part 2″
I’ll get right to the point: Call and ask for it.
That’s what my colleague Nancy “Fast Food Maven” Luna did over the weekend. After reading my post on Time Warner Cable last week (see “Time Warner Cable plans more channels in O.C. despite fines“), she complained to me about her $170/month bill for TV, Internet and telephone. I suggested she ditch the phone service and just use her cell phone, or opt for a cheaper alternative such as an Internet phone like Vonage (which I use for $25/month).
Before making any change, she called Time Warner for a detailed explanation on every charge that appeared on her monthly statement.
“Of course, every crazy fee was fine. Then, I said: You guys are way too expensive, and I can find cheaper phone service elsewhere. Is there anything you can do for me? Are you running any specials? She says, ‘ Let me check.’ Then the next thing I know, she gets back on the line, and knocks $40 a month off my bill,” Nancy told me.
And no, Nancy says she wasn’t mean or nasty and she didn’t threaten to leave. She asked why they were offering this and the Time Warner employee said, “We don’t want to lose you as a customer. So we want to help.”
The new price — which saves Nancy $480 a year — is good for a year. I guess Nancy will have to call back next year to get the price relowered.
Now, I’ve definitely heard about successfully calling in to get jacked-up DSL fees lowered, as well as discounts on newspaper subscriptions. But cable TV companies haven’t been known for this (and trust me, my husband tried it several years ago, with no luck.)
However, we’re in a different TV-watching era. Cable TV providers must realize there is growing competition now from not only satellite TV companies but Internet TV, like AT&T’s U-Verse and Verizon’s FiOS TV (read “What TV service has most satisfied customers? (Hint: Not cable)“).
And after Time Warner’s customer-service fiasco last year following its acquisition of local Comcast and Adelphia customers, the company could use more love from customers. I recently visited the Time Warner office in Anaheim and will report on it later this week. They seem amenable to fixing the bad feelings and improving service.
So, if you’ve got a complaint, send it my way or leave a comment because Time Warner is reading this blog. Does anyone else have a tale about their attempt to get a lower cable bill?
**If you do want to leave a comment** It would help me to know how much you are paying for cable. Knowing that someone pays $70 for basic cable is outrageous. Every instance helps me when I talk to the president of the OC Time Warner operation.
By the way, here’s the phone for Time Warner Cable: 1-888-TW-CABLE (or 1-888-892-2253). Try your luck with other TV services in O.C. and find phone numbers at “Guide to paid-TV services in OC.”
Because of reader interest, I’ve decided to focus more on local TV services. Bookmark this blog and check back often.
**UPDATE on 10/22** ”How to get cheaper cable TV in O.C., part 2″
Maybe you have been too busy to read these recent stories on ocregister.com. Check out these trends…