Comments on: Time Warner Cable Internet outage fixed

By: A V Rabinowitz

A V Rabinowitz — Wed, 07 Jan 2009 05:47:49 +0000

Lynn,

We dropped Time Warner internet in 2007 because of many of the same problems you have described, we were having time and time again shortly after our area (Brea) was converted from Adelphia’s network over to Time Warner. Lot’s of finger pointing. We gave Time Warner the finger for their horrible internet service.

In 2007, we switched to AT&T’s DSL service. Earlier this year when we dropped our AT&T local phone service, we switched to AT&T’s “naked” DSL (DSL without local phone service).

So far, we have not experienced any outages to speak of, but from tips we have learned from the Gadgetress (and others) we do use Open DNS. AT&T did experience an outage earlier this year with the DNS servers, but ours was running fine. I’m assuming it was because of Open DNS.

I know switiching providers is a hassle and we are not a young couple. But, we sure have learned a lot from these boards. We came across some great suggestions on how to dump those providers who proivide poor and inconsistent service, and look for ways to reduce your overall communications bill(s) with services from different providers (I realize each person has different service requirements and programming needs).

Not only have we un-bundled, but we are SAVING money by un-bundling and fighting back by purchasing services that meet our needs to fight these over the top price increases! No big deal to go on-line and pay an extra bill or two from an additional provider. Bill pay from our credit union is free.

2009…The Year of Un-Bundling!!!

By: Lyn

Lyn — Tue, 06 Jan 2009 23:39:30 +0000

My broadband has been down for almost a week. AOL and TWC pointing fingers at each other. Several calls to each and it’s a different story each time. TWC sent a tech out on Sunday and he rewired, boosted the signal and swapped out the modem. He confirmed all is okay on our end, but we still can’t get broadband to work. I called TWC last night and insisted on talking to a supervisor. I waited for over an hour for a supervisor to come on the line; CSR finally came on and said she would have supervisor return call (I’m still waiting). I’m not anxious to switch to DSL. Anybody have any experience with satellite?

By: Pete

Pete — Tue, 23 Dec 2008 03:43:04 +0000

Does this means the on-going outage only affects AOL/TWC bundle customers?

By: Jeff

Jeff — Thu, 18 Dec 2008 01:52:06 +0000

Finally gave up! Still couldn’t get on the Internet. I had AOL cancel the AOL/Time-Warner bundle we had and create a separate AOL account. Called TWC and had them change our Broadband to allow direct Internet access, i.e. without using AOL. Works great………so far. I went for the mid-range cost package and seems to be faster than the AOL/TWC bundle package we had before. One thing for sure, tis much faster than dial-up. Best of luck to all still having problems.

P.S. The separate AOL and TWC bill is now less than the original bundle package……

By: Joe

Joe — Wed, 17 Dec 2008 06:20:14 +0000

Follow Up: I just did a speed test (it’s 10:18pm Tuesday night) and found my download speed is only 1/3 what it was prior to the outage. So, just because the service is back up, doesn’t mean the problem has been completely fixed. I’ll give them until tomorrow after to get my speed back to what I am paying for.

By: Jeff

Jeff — Wed, 17 Dec 2008 05:55:56 +0000

FYI, I had TWC tech come to the house last Saturday to check my connection and his equipment indicated the TWC was fine (after being down for 4 days. At least they said it was down when I called the TWC “help” line). The TWC tech called his office from my house and they said AOL system that is bundled with the TWC system was now down. Been the case since Saturday when the tech was here. Think I pay $54 for TWC/AOL a month. I am now using dial-up, as I said earlier, which is more or less free. But, jeez it’s slow…….. I’ll call AOL again tomorrow morning if I still can’t get on the Broadband and see what the latest story is. Maybe Verizon is down and that’s causing the problem……..

By: Pete

Pete — Wed, 17 Dec 2008 03:34:44 +0000

There is a $34.99/mo deal for Road Runner right now for 12 mo contract, so that is what I am looking at. But I wanted to make sure that the problem is the AOL connection to TWC and not TWC itself somehow.

By: Joshua

Joshua — Wed, 17 Dec 2008 03:07:07 +0000

I called TWC early this morning to ask about the outage, and to get a credit on my account. The tech said the outage didn’t exist in my area and that my line was fine. How that can be possible when to this day I am still getting connection reset and page cannot be displayed errors has me wondering. For now, I have switched DNS servers to alleviate the issue.

By: Jeff

Jeff — Wed, 17 Dec 2008 01:53:25 +0000

I still do not have an internet connection (be a week tomorrow). I spoke with an AOL tech today and got the same story: just be patient as our people are working the issue. He also mentioned that TWC would like to get rid of the TWC/AOL bundles for whatever reason. Suggested fix it option is to pay TWC for cable and Road Runner, then AOL for their services separately, if needed. Seems AOL is only $11 or so, according to their tech. Not sure what TWC will charge for cable and Internet access via Road Runner. Probably less than the bundle, but haven’t checked. Annoying……..

By: Gadgetress

Gadgetress — Wed, 17 Dec 2008 01:24:43 +0000

FYI: I just updated this post a big. Read "Is Time Warner's Internet outage really fixed?" Specific to the AOL Internet issue, Time Warner says this is an individual problem. But at least two people have mentioned it. Anyone else?

By: Pete

Pete — Wed, 17 Dec 2008 01:15:50 +0000

I am in Los Alamitos and am in the same boat as Lala. I’ve been evaluating options for new service. My connection is through AOL. Is that the same as others or is this a Road Runner problem, too?

By: Lala

Lala — Tue, 16 Dec 2008 23:31:03 +0000

I am in Santa Clartia (Saugus) and have been without TW internet since Tuesday night (yep, one full week). Any time I have called TW they read the exact same thing from a manuel whether it answers my questions or not.

By: Gadgetress

Gadgetress — Tue, 16 Dec 2008 16:47:02 +0000

Thanks all who continue to post problems with Time Warner. I read every comment -- no matter when they come in. Please continue to keep me posted and feel free to email me at thegadgetress@ocregister.com with detailed complaints. -- Gadgetress

By: Jeff

Jeff — Tue, 16 Dec 2008 14:30:27 +0000

Our Time-Warner cable was out from Wed. Dec 10 through Saturday, Dec 13. We are in Huntington Beach. We still could not log onto the Internet as we have AOL bundled with TWC and now the AOL/TWC system is down. Starting Saturday, AOL techs said they were changing a switch and it would take 6 to 10 hours. I got the same story Sunday and Monday. Still nothing today, Tuesday, Dec. 16. I am now using dial-up to get into my AOL account which is very SLOW. What a waste of time fooling with this………

By: gameon

gameon — Mon, 15 Dec 2008 19:29:59 +0000

umm yea… time warner is always down… ALWAYS.

By: Chad

Chad — Sun, 14 Dec 2008 15:28:34 +0000

A followup to the post I just made… It turns out (888) 892-2253 is the main number for Time Warner. It’s no special “advanced support team.”

By: Chad

Chad — Sun, 14 Dec 2008 15:27:23 +0000

My service in the North SFV has also been out since Monday and support has been horrible, as is usually the case with Time Warner. Our neighbors have service but we don’t. We have had such bad service from TWC that we subscribed to the cheap DSL service to use as a backup for the 1-2 times a month TWC goes down.

I was able to get a phone number out of them for the advanced network support team and it is (888) 892-2253. I haven’t tried calling them yet because I doubt they can do anything either.

By: Roger

Roger — Sun, 14 Dec 2008 04:41:46 +0000

We haven’t had internet service since Monday. It’s now Saturday night. I’ve called TimeWarner at least five times. They keep saying it’ll be back up in a few hours. They sent someone out on Friday, but their system’s STILL down, he couldn’t get a signal. My work is severely negatively effected by this outage. Time Warner has been very polite and offered to refund for the time without service but at this point I feel like they should offer us an entire month free or I’m going back to DSL. It’s slower but at least I was never with out service for an entire week. I’m very dissatisfied with their service.

By: rjjrdq

rjjrdq — Sat, 13 Dec 2008 09:04:35 +0000

Still down in Reseda. They said make an appointment, they can get someone out maybe Tuesday or Wednesday. Area wide problem, but they’ll send someone out to an individual house. The lady on the line couldn’t figure that out either. Down since Tuesday, and this is just the latest meltdown.

By: sara

sara — Fri, 12 Dec 2008 16:46:11 +0000

I have my internet service through Time Warner. I am constantly bombarded with solicitors from their company trying to persuade me to add other services such as phone and cable. Their “bundle” packages are not financially sound for me. It’s frustrating enough when my internet doesn’t work, I can’t imagine if my internet, cable and phone service all went out. In addition to their poor service, my internet bill just went up $2.00 to $46.95 per month without any reason or notification!

By: katie

katie — Fri, 12 Dec 2008 05:17:30 +0000

changing to fios as soon as its installed in our apartment complex. their service is ridiculous, and we told them as much. the indian man on the other end of the line was quite nice and embarrassed that his company is so horrible.

this happens too much for us. sure, no one’s perfect, but fios hasn’t given us a reason (yet) not to trust them.

By: Anthony

Anthony — Fri, 12 Dec 2008 04:20:56 +0000

I called to inquire about the outage on Tuesday and asked about credit. They gave me $10 credit. That’s about 6 days worth of credit based on what I pay for Internet. Not too shabby.