The weekly Time Warner Cable status report
December 22nd, 2008, 5:25 pm · 7 Comments · posted by Tamara Chuang, a.k.a. The Gadgetress
I continue to get reports from local Time Warner Cable readers who experienced an outage more than a week after the the cable company said everything was fixed. Since complaints are still frequent, I’ve added a weekly status report until I no longer hear from readers about such issues.
Darryl Ryan, Time Warner’s local media spokesman, responded today with this:
There has been no outage and no reports of any outages.
For the few readers who are emailing you about service issues, please encourage them to call us and have a technician come out and fix the problem.
After the massive outage two weeks ago, I advised users to switch to an alternative Domain Name System service like OpenDNS. DNS is the technology that lets us type in an easy-to-remember web site address, (like ocregister.com) as opposed to numbers (69.25.233.228). The DNS resolves numbers into letters. Without these translations functioning, web browsers are unable to locate their destinations. Time Warner’s outage was caused by the DNS not resolving correctly.
I, myself, am a Time Warner Cable customer (Internet and TV). I switched to OpenDNS, but in order to feel the pain of the rest of you, I switched back. Working from home this morning, my Internet service stopped working three times due to the DNS issue. It was back within seconds, but that Internet hiccup made me lose connection and logged me off my office network. A big inconvenience. However, I’m glad I wasn’t in the middle of an online shopping transaction. My husband made us go back to OpenDNS.
I called customer service to lodge a complaint. The recorded message didn’t mention the Internet outage but did say Time Warner is aware that its telephone service was experiencing “intermittent dial tone.”
I encourage customers to call in and complain at 1-888-TWCABLE (888-892-2253). And e-mail me or comment below so we can keep track. Hopefully, this will be the last report on the TWC outage.
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Previously:
- Is Time Warner Cable’s Internet outage really fixed? (Dec. 16, 2008)
- Time Warner Cable Internet outage fixed (Dec. 11, 2008)
- Feds to look closely at cable TV firms pricing, channel changes
- Time Warner’s new HD channels and why Costa Mesa, Tustin get them first
- Time Warner Cable’s new features finally coming to O.C.
- Time Warner still cleaning up cable merger mess in O.C.
- How to get cheaper cable TV from Time Warner Cable
- How to get cheaper cable TV in O.C., part 2
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Internet has been up and down in S. Diamond Bar – it seems to have started when they added a bunch of new HD channels on 12/16.. Coincidence? Don’t believe in them…
Our TWC Internet here in Orange has been off and on since the big outage two weeks ago. It just shuts off entirely for a few minutes, and then springs back to life. And now tonight the TV has lousy reception with the picture going pixelated and the audio skipping and stalling for a second or two, then it works fine for 30 seconds, then it goes pixel crazy again. It’s clearly something wrong with the digital transmission and TWC doesn’t seem to care. Grr!
In La Palma, it still goes up and down daily. It kicks my router off and I have to bounce it in order to restore Internet service.
In HB (92646), we have had lost internet and phone for about 8 hours on Sunday 12/28/08 (2:00- 10:00 PM).
I live in diamond bar and I’ve been having problems with my connection, it keeps disconnecting. We called tech support but all they really tell you is to reset it but that never helps. This problem has gotten worse today.
We are having a problem with Time Warner where we are not able to access certain websites. Some of the websites are for the company I run and I am not able to work on them from home. After sitting on the phone for 2 hours last night with TW they finally admitted it was something that was changed on there end. I am tired of them playing with my bandwith and other features we should be receiving. Now i am still not able to work on my webpages and TW will get back to me when they can figure out how to fix it… yet i am loosing money. grrrrr….How long will it take for them to get it right?
My Internet has been up and down for the last week. We called and an appointment was scheduled only to be called and said there was a problem and it was fixed and needed to delay the service call, only to get a call later that said, we can’t come out because you never had an appointment.