Time Warner’s O.C. phone outage felt in Hawaii
December 23rd, 2008, 3:33 pm · 1 Comment · posted by Tamara Chuang, a.k.a. The Gadgetress
Special update to yesterday’s first status report on issues with Time Warner Cable.
Intermittent telephone service among local Time Warner Cable customers for the past week has been fixed, spokesman Darryl Ryan said today.
The outage was due to a router rebooting three times. The cause is still under investigation.
Ryan said the issue was unrelated to the massive Internet outage two weeks ago.
But it wasn’t just Orange County customers who felt the pain. Time Warner’s digital phone service operations are based in Orange County and serve San Diego, Hawaii and the desert cities. The telephone outage in Hawaii spurred a report today by FierceTelecom.com, a mobile news site:
“Oceanic Time Warner Cable doesn’t know how many of its 65,000 digital phone customers are affected and the severity of the problem, but it said intermittent phone service started about a week ago in California. Outages can run anywhere from one to 20 minutes at a time.”
Ryan disagreed that the outage affected 65,000 people. That’s the total number of digital phone customers in Hawaii, he said. Not everyone was on the phone during the outage. And people who were in mid-conversation were not affected. However, people making a call may have experienced issues.
“The system has been stable since we found a problem,” Ryan said. “There have been no reports of instability with that router.”
Ryan encouraged customers who have any sort of technical issue with Time Warner service to call the support number, at 1-888-TWCABLE (888-892-2253). Based on your calling area, a recorded message will tell you if there are any current outages. You can also speak to a customer service representative to get a technician sent to your home.
Since Monday, I have heard from a handful of readers with Internet issues and not nearly as many as I did two weeks ago when Time Warner had a massive Internet outage.
Thanks for e-mailing me or commenting so we can keep track. If complaints subside, this could be the last report. I also welcome any information on whether service is running swimmingly.
Related posts:
- The weekly Time Warner Cable status report (Dec. 22, 2008)
- Is Time Warner Cable’s Internet outage really fixed? (Dec. 16, 2008)
- Time Warner Cable Internet outage fixed (Dec. 11, 2008)
- Feds to look closely at cable TV firms pricing, channel changes
- Time Warner’s new HD channels and why Costa Mesa, Tustin get them first
- Time Warner Cable’s new features finally coming to O.C.
- Time Warner still cleaning up cable merger mess in O.C.
- How to get cheaper cable TV from Time Warner Cable
- How to get cheaper cable TV in O.C., part 2
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I’ve had static on my line since the outage a few weeks ago. I called TW about it twice. The first time it was repaired very quickly. Last week I was told that they were aware of the problem and it was being repaired. This week I didn’t call. I noticed the static around 9PM. Between 6PM to 7PM I had no static but, a few times around 9PM had to use my cell phone because the static was so bad. I’m glad AT&T recently upgraded their system so I can get 3G reception inside my resident. I use to have to go outside to use my cell phone.