34 Comments

• Doris says:

  December 30, 2008 at 4:53 pm

  I have been a TWC customer for over 17 mos now, and I really haven’t had many problems, except when there is intruptions and your picture freezes. It doesn’t surprise me that rates are going up, everything is going up, all companies are using the “BAD” economy as an excuse to raise prices. There isn’t a contract with TWC, so whoever is unhappy with them quit complaining and get out. As for me, I will stay with them as long as the rates don’t keep climbing.
• Switching to uverse says:

  December 31, 2008 at 8:46 am

  Time Warner has done it today. the canceling of MTV networks shows.

  Buh bye…..

  Jeff,
  Appreciate the bravery, but your company falls short on customer service, quality and now shows it appears.
• Scott says:

  December 31, 2008 at 2:19 pm

  I can’t believe I hung in there this past year, with over 7 significant internet outages in 2008 and numerous problems with Video on Demand and DVR equipment, only to be hit with a $39/mo increase on my bill for 1/09. I just called TWC customer support and she said with the new packages, she could lower the new bill by $8/mo, which is still $31/mo higher than old promo I signed up for a year ago. I’m keeping the internet service, however cancelled the cable TV. Can go to DirecTV for about $50/mo with a free HD DVR that has a much better interface than the TWC box. I don’t want to deal with the dish install and everything, however the net result is about $500/yr in savings for equivalent channels. I live in Newport Beach and locally TWC has experienced so many technical issues, I wouldn’t be surprised if a lot of people jump ship. I read about their phone outage earlier this month that they claim was caused by a router rebooting. I have experience with data networking equipment and can’t believe they don’t have a redundant router that immediately takes over during a failure. Crazy that they can run a cable/internet/phone business like this…
• DONNA says:

  January 1, 2009 at 8:08 am

  WHEN WE GOT THE RATE HIKE LETTER IN DEC I SAID THATS IT, WITH ALL THE PIXEL FREEZING, BAD PICTURES, ECT… THIS IS ENOUGH TIME TO DUMP THEM. THEY RAISE THE PRICES ALL THE TIME, AND YES THERE IS ALOT OF CHANNELS WE NEVER USE AND STILL GET BILLED. YET I HAVE TO BUY ANOTHER TIER SO MY KIDS CAN WATCH BOOMERANG. THIS IS REDICULOUS. THEY JACKED THE ALL THE BEST FROM $90 TO $119….WHAT A JOKE! WITH ALL THE CUSTOMERS TWC HAS WHY GOUGE US LIKE THIS. THEY OBVIOUSLY DONT APRECIATE. THE REPS ON THE PHONE ARE RUDE, AND DONT WANT TO HELP YOU MOST OF THE TIME. WE ARE LOOKING AROUND TO MOVE ON…HOPE THEY GO BK, THEY DESERVE IT WITH THE WAY THEY HIKE THE PRICES AND TREAT LONGTIME CUSTOMERS.
• Darrell says:

  January 1, 2009 at 3:32 pm

  I am just counting the weeks until FIOS arrives in my neighborhood. It’s only 2 miles away now.

  Why do we have to pay for 100 + standard def channels we don’t even watch?

  It’s called a good excuse to charge you a fortune.
• A V Rabinowitz says:

  January 2, 2009 at 3:53 pm

  Here in Brea, the only areas to obtain Fios are those that are altready served by Verizon (a very few blocks in the far northwest section of the city bordering La Habra). The rest of us are served by AT&T, and for now, only the new build areas in Carbon Canyon get Uverse. (Has anybody seen those big and ugly Uverse boxes…?)

  We took a few steps this year to reduce/change our phone, cable and internet service, granted, this will not for all, and some may not like the channel line-ups we chose.

  1) We switched our phone service over to Voip, using Teleblend. Much cheaper than Vonage. We ported our long-time home number and added a second line (both Brea numbers). The service includes: unlimited local and long distance, voice mail, call waiting, call forwarding, caller id and a bunch of other free features.
  Monthly cost: $19.47

  2) We have one analog, non-cordless phone plugged into one of our home phone jacks, just in case we need to make 911 calls. We still have a dail tone, and for whatever reason, we are able to make toll-free calls as well. We do get 911 service with Teleblend, but so many experts have suggested that it is best to have a back-up in case the internet is down, or the power is off.
  Monthly cost: $0

  3) Because we no longer have home phone service with AT&T, we changed our DSL plan to “naked” DSL. We chose the 3 mb service, and ordered it just before the price increased earlier this year. AT&T also provided a free combined modem and wireless router (after rebate).
  Monthly cost: $35.00

  4) We like to watch movies, but I felt the price of HBO was getting too expensive from Time Warner, including the cost of the digital box (this was before the recently announced price increase). In addition to HBO and the digital box, the only service we subscribed to was basic cable. I returned the digital box and removed HBO. We still had access to basic cable thoughout all of our outlets in the house without the use of Time Warner’s digital box. I then ordered Netflix DVD service at $8.99 per month. It only provides for one movie at a time, BUT I bought the $99 box so that we get unlimited movies! It uses our internet connection to download the movie right to our television (and not the computer as I thought was the case). The selection does not compare to the DVD’s from Netflix, but each month, they are adding more and more movies. By removing HBO @ $14.00 per month and the digital box box @ $5.50 per month, I am saving net $10.51 per month with the service from Netflix.
  Monthly cost: $8.99 (One time fee of $99 for the optional box)

  Now, the recently announced price increase by Time Warner, my little broadcast basic service is increasing from $16.00 per month to $20.00. This is an increase of 25 percent! Simply outrageous! This is for broadcast BASIC cable. Not expanded basic cable, but over the air channels! So, on Wednesday, I made the switch to Dish Network and ordered their Welcome Pack. No contract, it’s month-to-month. I did have to buy a receiver for $199 that provides for a $5.00 credit each month we have the service. I also added the local channels for $5.00 per month. The welcome pack is $9.99 per month. The neat thing is we will be receiving MORE channels for less money than what we currently receive from Time Warner. Installation (which is free) will be next Wednesday. I can’t wait! Dush also waived the activation fee. Now, I did order an extra box which gives us the ability to view in four rooms. The second box was also $199 and I will not be receiving a monthly credit for that, plus there is an additional charge of $5.00 per month for the extra box.
  For many who may read this, the channel line-up probably stinks. For us where we are at today, we will be receiving more channels for less.
  The channels included are: AMC, Bloomberg, Boomerang, Comedy Central, CMT, Discovery Kids, Food Network, Hallmark, HGTV, The History Channel, Home Shopping Network, MSNBC, MTV2, Oxygen, QVC, Shop NBC, TBS, TLC, WE, The Weather Channel and the local channels.

  Monthly cost: $14.99 (with local channels, extra box fee and $5.00 monthly credit for 40 months to offset the purchase of the receiver).

  Total monthly cost: $78.45 for phone, internet, movies and satellite tv. Not bad for the year 2009!

  Bye-bye Time Warner! “All the best” to you and your overpriced service and bundles!
• Richard says:

  January 12, 2009 at 10:06 am

  Paying $ 80/month for basic cable sounds ridiculous. They bundled the channels in a way that you have to subscribe to several packages to watch few channles.
  If you have a second box they charge you more for the second instead less.
  I’m not happy at all and seriusly looking for a better service.
• Dennis says:

  February 17, 2009 at 12:08 pm

  I’m fed up with TWC! I have a business class account with them and they treat me like dirt! They appear to lack any sense of accountability and all you get is a recording telling you that there is an outtage in the area when you call. Then when you do get through to someone, they are COMPLETELY RUDE and UNPROFESSIONAL. I run a business and depend on the Internet to send and receive orders. I need to know that my cable company is behind me and Time Warner and their snobby phone reps clearly are not. They even refused to give me a credit DESPITE the fact that there was clearly an outtage that cost me hundreds of dollars! I would much rather depend on smoke signals to get my orders out than Time Warner cable. I’m cancelling my service right away. Avoid this company at all costs especially if you expect at least a bare minimum of professionalism and common courtesy.
• dennis says:

  March 15, 2009 at 2:41 am

  hey people..only those that are upset are going to post reviews. there are tone sof satisfied customers using TWC. satellite tv has a tendency to go down during bad weather of any kind the reason time warner sesms to pixel or go out at times is because they overdo they’re own broadband capabilites with their on demand movies and internet and their regular broadcasting all at the same time..they need to do some serious technical adjustments if they continue to use the kind of intense broadband space they’re using for all this stuff.
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