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Time Warner Cable may lose Jon Stewart, MTV, more

December 30th, 2008, 10:59 pm · 44 Comments · posted by

**UPDATE: Dec. 31, 10 p.m.: Blackout averted. Time Warner Cable and Viacom reach deal

**UPDATE, Dec. 31, 6 p.m.** Still no resolution. A look at the math behind the Viacom/Time Warner dispute: “If MTV goes dark at midnight, will Viacom offer $819,178 refund?

**UPDATE, Dec. 31, 11:21 a.m.**  Time Warner just issued a new statement calling Viacom’s tactics extortion. Looks like the two companies aren’t anywhere close to resolving this issue and anyone watching tonight’s Miley Cyrus’ New Year’s Eve special on MTV will see a dark screen after midnight. Read the full memo from the cable company’s CEO

**UPDATE, Dec. 31, 10:32 a.m.** Bloomberg News is reporting that Viacom rejected Time Warner Cable’s request to extend discussions after January 1. Story also mentions that in total, Viacom is asking for a 15 percent increase in fees. 

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Cable TV ain’t cheap. And if the owner of Comedy Central, MTV and 17 other channels doesn’t get more, it will stop broadcasting those channels to Time Warner Cable customers on January 1. If the two companies don’t resolve the issue, their viewers will ring in the new year staring at a blank screen. 

Viacom Inc. is asking for 25 cents more per month per Time Warner subscriber, which the company says is less than one penny a day per subscriber (the Associated Press reports the per-subscriber fees come out to 23 cents more a month). If an agreement on what is known as “carriage fees” is not made by midnight Wednesday, Viacom will pull those channels.

Do we really want our MTV?

 ”I really hope they don’t pull them but what they are asking for is outrageous,” Fred Stefany, Time Warner Cable’s president of Los Angeles South and Orange County, said in an e-mail to me Wednesday morning.

In a statement late Tuesday, Viacom socks it to Time Warner in an attempt to win consumer sympathy. It mentions the upcoming cable TV price hike that Time Warner customers in Orange County will feel in 2009.

“Time Warner Cable subscribers who are being handed a January 1st $3 monthly increase in Raleigh, Orange County, Los Angeles, and New York City are simultaneously facing the removal of beloved shows across 19 channels.”

Viacom, which started to appeal to viewers and fans online and on TV Tuesday night, goes on to say that Time Warner “has so greatly undervalued our channels for so long” and that the increased fees are “reasonable and modest relative to the profits TWC enjoys from our networks.”

(For the first nine months this year, Time Warner reported a 3 percent increase in video subscriber revenuesto $7.9 billion, compared to same period last year. Viacom, meanwhile, reported $6.3 billion in revenues from its ‘media networks,’ which was an 11percent increase from the prior year. Viacom’s media networks include cable channels and the ‘Rock Band’ game franchise, but not its films. )  

Update 12/31: In a statement just before noon on Wednesday, Time Warner Cable CEO Glenn Britt called Viacom’s tactics extortion and rejected the notion that this is just a few pennies per customer. In a lengthy retort, Britt says Viacom wants an extra $39 million a year, which is on top of the “hundreds of millions of dollars our customers already pay to Viacom each year. That doesn’t sound like pennies to us,” Britt said.

A Time Warner spokesman earlier called the fees “exorbitant” and said they are a 22 percent to 36 percent increase per channel.  

“The issue is that they have asked for an exorbitant increase in their carriage fees and their network ratings are sagging,” Alex Dudley, a vice president at Time Warner Cable, told the Associated Press. ”Basically we’re trying to hold the line for our customer.”

Dudley also said that part of the disagreement is that Viacom offers its popular shows online as reruns and revenue made online isn’t shared with Time Warner. 

The channels that would be affected are Comedy Central, CMT: Pure Country, Logo, Palladia, MTV, MTV 2, MTV Hits, MTV Jams, MTV Tr3s, Nickelodeon, Noggin, Nick 2, Nicktoons, Spike, The N, TV Land, VH1, VH1 Classic, and VH1 Soul. If those channels go dark, 13 million subscribers will be cut off, according to the Associated Press story.

Earlier, Fred Stefany, Time Warner’s division president for Orange County and Los Angeles South, responded to readers explaining why the cable company must raise its prices next month. He mentioned that video service is going up because every sports network and “free” TV network (CBS, ABC, NBC, etc.) are demanding more money. Looks like those networks aren’t the only ones.

Added Dec. 31, 11:20 a.m.** Statement from Glenn Britt, President & CEO, Time Warner Cable

Christmas is over, but Viacom is still playing Scrooge, threatening to pull its MTV Networks off of Time Warner Cable at midnight tonight unless we ask our customers to pay exorbitant price increases. 

 Viacom claims their demands equate to “pennies,” but that is misleading and insulting to our customers, from whom Viacom is trying to extort another $39 million annually – on top of the hundreds of millions of dollars our customers already pay to Viacom each year. That doesn’t sound like pennies to us. Demanding that our customers pay so much more for these few networks would be unreasonable in any economy, but it is particularly outrageous given the current economic conditions.

 We sympathize with the fact that Viacom’s advertising business is suffering and that their networks’ ratings have largely been declining. However, we can’t abide their attempt to make up their lost revenue on the backs of Time Warner Cable customers. We’ve negotiated in good faith and made several concessions to help reach a fair and reasonable deal. We’ve asked for an extension of the current contract while we continue to negotiate. But Viacom doesn’t appear to be interested in what’s fair and reasonable for American consumers – they’re only interested in propping up their sagging bottom line, and they are poised to pull their networks from Time Warner Cable customers tonight.

 Huge price increases like what Viacom is demanding threaten the ultimate value of cable TV. Time Warner Cable is a retail distributor of products we purchase wholesale. Wholesale programming costs are rising dramatically every year, and, like all multichannel distributors, we have to pass on at least a portion of the increases to our customers. Viacom’s MTV Networks are just a few of the hundreds of channels we carry. If every channel demanded huge, double-digit increases like what Viacom is trying to force our customers to pay, it would be impossible to keep the price of cable reasonable for our customers. 

 Time Warner Cable has reached hundreds of distribution agreements with other networks. In fact, we currently have deals with every other cable programmer. The negotiations aren’t always easy, but we work hard to reach agreements that are fair to our customers and to both businesses.

 We hope Viacom won’t pull the MTV Networks from Time Warner Cable customers, and we’ll negotiate up to the last possible minute and beyond. But ultimately, it is Viacom’s decision. We implore them to join with us to reach a fair resolution or grant an extension, and we hope they won’t carry through with their threat to take their networks away from our customers tonight.

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 44 Comments

  • ThisIsNotAnExit says:

    So if Vicome goes through with a black out they lose advertising revenue. If TWC goes through with it they lose customers. So this really is a no win situation here. They both need to sit down, figure out who is going to lose the most money, and that company needs to give in.

  • syscom3 says:

    Time Warner and the other cable providers need to understand that the time is now, that they need to provide customized channel deliveries to their customers.

    There’s really only a dozen channels I would watch on either cable or satellite. And if it isn’t soon on cable, DirecTv will be my choice.

  • Down Jones says:

    They need to stop bundling all those channels together. It’s just a way to extort money so you can watch maybe one channel out ot the bunch. I’d say 70 % of the channels I had I didn’t watch, but I was stuck because there’s one or two channel in a particular lineup that I did watch. The only thing I could do was fork over the cash or cancel.
    I could’ve saved hundreds a year if I could buy only the channels I want, but the cable companies won’t give that up. So, I actually just cancelled my cable except for basic. I get like 2-13 now and that’s it. These companies don’t care about the customers. All they want is the money.

  • Rickey Bobby says:

    Down with Viacom! They are acting like snotty kids who aren’t getting whatever they want. Now that get loud and complain in public. Sure hope their actions backfire and they get dropped!!

  • Christine Shubin says:

    We hung in there when TWC bought out Adelphia. More money, lost channels and lousy picture quality. If I wanted certain channels back it entailed very costly upgrades.

    No more. They are raising our rates, giving us less channels and they think i’m going to stand by and continue to put money in their pocket? Friends of ours pay less for more with satellite.

    Been considering satellite tv for some time. Looks like the time is now.

    TWC just lost another customer. This is one of the worst companies i’ve dealt with.

  • crs says:

    time warner sucks…this isn’t viacom’s fault.

  • normancay says:

    lol

  • Lenny says:

    When considering DirecTV, keep this in mind. Their customer service is only slightly better than cable. I had an outage for a week due to a dish problem and they wanted to charge me to come to my house. Only after arguing, was the service call for free. Also, channels like Food, Discovery, History etc, are all east coast feeds so when a show is advertised as being on at 9PM, it may not be. Also channel changes are slow, 1 to 2 seconds, so surfing is slow. If you watch HBO, they don’t carry HBO Comedy. When all is said and done, DirectTV is better than TWC but I am considering ATT’s U-verse.

  • Keep Nickelodeon says:

    Oh my goodness, I can not believe they are willing to take away Nickelodeon from kids and teens like me. The shows on Nick is so loved that children will be sad if they take it away. Nick has BETTER shows than Disney and to the kids or teens that hate the shows from Disney and watch Nick, this is shocking news. This is just ridiculous coming from the two so-called “BIGGEST” companies

    HEY VIACOM AND TIME WARNER, GET YOUR ACT TOGETHER AND THINK ABOUT YOUR CUSTOMERS THAT ARE REALLY PAYING THE PRICE TO KEEP YOUR COMPANIES ALIVE IS THIS BAD ECONOMY!

  • silentgirl says:

    Which is better, Direct TV or DISH? Please advise.

  • Jennifer says:

    my daughter cried when she turn on the tv this morning and read about time warner taking off Nick She watches ICARLY all the time. Please for the sake of all little girls that have TimeWarner Please do not take remove the channels
    i have been trying to call the number posted and all i get is a busy signal.

  • toxicnut says:

    Typical for tw. They wont carry NFL network, almost lost all their customers in the midwest market over the Big Ten network that they refused to carry.They just dont get it or care. Take it from me switch to Dish Network or Direct TV(I have Dish), you will get better service, better picture and more options of what you want to watch. TW can stuff their service up their…well you know what. Happy New Year All!

  • Cally says:

    Folks, TWC is a monopoly, just like all the other cable companies out there (thank you City of Orange…)
    Customer satisfaction is not even on thier corporate To-Do List, they don’t care what we think. Why else would they do this or give us 20 Spanish speaking stations or if you havn’t noticed, run a Time Warner Cable commercial every 10 minutes telling us how great thier cable service is or asking us to try thier phone service..No thank you, going to contact the Dish people next Monday.

  • Ocvqa32 says:

    Direct Tv Here I come!! Just got my pennysaver today there’s always Direct Tv ads in there, and im making the switch! TWC is out!

  • silentgirl says:

    Which is better, Direct TV or DISH? Prices, service, etc….

  • lobo says:

    is anyone really surprised by this….keep on pinching the consumer. Hopefully people with just do away with Time Warner and find an alternative provider, its the only way to stop getting pushed around.
    http://localorange.com

  • B.J says:

    Quite frankly, the main reason I got cable was so that my son can enjoy his favorite channel Noggin..so, if that is going to be taken away along with Nickelodean, I say, what’s the point of keeping it??? Why should we, as consumers, suffer because two companies can’t get along or because one feels the need to be greedy? I wish a representative from one of their big companies can try to explain to my six year old why he won’t be able to watch Noggin anymore…

  • Rickey Bobby says:

    Why don’t you all turn this into a life lesson and teach your kids that just like Viacom, you can’t always get what you want? So your kid can’t see some show for a couple days, big deal! Why don’t you engage in parenting and family time with your kids instead of propping them in front of the TV.

  • Time Warner will tell you that when you subscribe to different packages you will get all kinds of programs and channels. Well many of those programs are duplicated two and three times on other channels. TWC get rid of the duplicates and put ALL of the none english in it’s own package and not in the basic package. Stop adding a couple good channels to a crappy package.

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