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Time Warner Cable status report: ‘No outages’
January 5th, 2009, 2:07 pm · 28 Comments · posted by Tamara Chuang, a.k.a. The Gadgetress
Four weeks after Time Warner Cable customers experienced a massive Internet outage, I still hear about service issues but complaints are down to a trickle. The latest came in over the weekend.
Related to last month’s outage or not, I’ll continue to check in with company officials weekly until service improves and I can report just that. Here is today’s status report:
“Following up with you, there have been no outages to report,” confirms Darryl Ryan, Time Warner Cable’s director of media relations.
The most recent complaints I received were about Internet outages. It sounds like many folks are still experiencing Domain Name System (DNS) issues, which was blamed during the original outage. One fix: Use an alternative DNS service, like OpenDNS.com.
And even though Time Warner’s Southern California operation no longer uses its own online status site to help consumers figure out if there are area outages, the page still works. This is not an officially sanctioned Time Warner interpretation but a quick scan shows several “red” areas in Time Warner regions in Los Angeles for days later this week. The explanation for January 8, 2009 (view screen shot of outages):
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Road Runner is currently experiencing issues with the cable network. Subscribers in the affected area(s) may experience a loss of connectivity, usually indicated by flashing modem lights and/or a loss of video service. Our engineers are working quickly to resolve this issue. We apologize for any inconvenience this may cause.
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If Time Warner customers have any Internet, telephone or video outages, please call the company’s customer support line to get help. The number is 1-888-TWCABLE (888-892-2253).
Time Warner officials are reading the comments, and even commenting from time to time. So help me keep track — good and bad — and e-mail me or comment below so I can track when service returns to normal.
Earlier:
- Time Warner’s O.C. phone outage felt in Hawaii (Dec. 23, 2008)
- The weekly Time Warner Cable status report (Dec. 22, 2008)
- Is Time Warner Cable’s Internet outage really fixed? (Dec. 16, 2008)
- Time Warner Cable Internet outage fixed (Dec. 11, 2008)
- Feds to look closely at cable TV firms pricing, channel changes
- Time Warner’s new HD channels and why Costa Mesa, Tustin get them first
- Time Warner Cable’s new features finally coming to O.C.
- Time Warner still cleaning up cable merger mess in O.C.
- How to get cheaper cable TV from Time Warner Cable
- How to get cheaper cable TV in O.C., part 2
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eMailing from From WInnetka in SFV via AT&T DSL:
It’s 10 PM on Thursday. Time-Warner Technical Support (Broadband Cable-Internet) says their current problems are due to hackers and this has been going on for 5 days. Being unable to identify and block an intruder from access to the T-m network for 5 days must be some kind of Netwrok Security Record. That’s not a good record to hold. I notice they’ve added a new DNS server, but still no dependable connectivity. That’s why I have DSL also. T-W’s network reliability and support are the worst I’ve experienced. Robert’s message above of the 23rd is spot on. Maybe, if enough people switch to Dish, etc., they may get the message. (signed) disgusted in thh SFV
I really am tired of dealing with this company, OUTAGE my foot. If the problem persist my money will go in better companies HANDS. I have had three times were in the middle of work hours my computer hasnt been working, phones down and TV off for hours. JUST GET IT TOGETHER or you will loose the Verizon customers you gained months back.
AV Sick & Tired
every internet service in the us sucks! but time warner is the best of the worst!they promise the fastest internet available?if I am lucky, I have 5.4mbit and I am lucky if it works at all.every other country hast 80,100,120 mbit /sec download speed for a fraction of the cost! america, wake up!catch up with the world – every internet company here is at least 6 years behind of the worldwide competition and they lie to all of us!!!!
as of now, no internet, no phone for 5 hours again…communicationwise, the us is a third world country!