All’s quiet today for Time Warner Cable Internet customers, who spent a frustrating week dealing with Web sites failing to load properly.

Since I’ve been out all week, I felt an update was due.

Hackers, the company said last week, targeted Time Warner’s Domain Name System so unless users knew a Web site’s numerical IP address, they intermittingly got a “Page cannot be displayed” error. (Read “Hackers attack Time Warner Cable’s Internet service.”)

Time Warner suspected that someone had set up a network of zombie computers to barrage Time Warner’s system with requests. The resulting denial of service attack left many users unable to pull up Web sites. The company has since installed new hardware and software to prevent attacks, said Darryl Ryan, a Time Warner Cable spokesman. 

“Our engineers are going to continue to monitor the situation closely and make any adjustments necessary,” Ryan said.

Internet users should not be having Web-browsing issues. If you are, call customer service at 888-TWCABLE. 

No attacks have occurred since Tuesday, he added, but that doesn’t mean they won’t occur again.

The hackers have not been identified but Time Warner is working with law enforcement to find them. Ryan said that some Internet subscribers let Time Warner engineers into their homes to study computers “in their native environment.”  These may have been used in the attack, unknown to the owner.

“We want to stop these guys in their tracks and prevent them from doing it again,” Ryan said.

Check out the Gadgetress Guide to local TV services. Also, read recent Time Warner Cable news:

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