Comments on: Time Warner Cable separates; shuffles O.C. office

By: TWC Vendetta

TWC Vendetta — Thu, 13 Aug 2009 09:43:49 +0000

(SoCal)

TimeWarnerCable, RoadRunner, local office and ‘the office of the president’

has an internal policy of ‘accidentally’ over-billing. Notice you have NEVER been underbilled. They limit the amount of billing adjustments for their ‘accidents’ when you catch them.

They put NOTHING in writing. No one has the authority to make deals.

They lie, defraud, steal, abuse… and when you refuse to pay the extortion amount, cancel service, and switch to FIOS they turn over your account to collection without making any reasonable attempt at reconciliation

“She did not have the authority to make that modification to your account” .. how convenient for them. Even their fixes hold no weight.

Calls on speakerphone with area managers offering verbal contracts MUST be witnessed by non-family members and RECORDED despite whatever the law is. Be sure to state your “I am recording this call for honesty assurance” while their automated system announces call recording… giving them the ‘same’ opportunity to not-object

I am clearly not alone:

http://time-warner-cable-overcharges.blogspot.com/

Their service “works when it works”. Constant problems towards the end of 5+ years of ‘service’. Field techs are incompetent. Customer Service is a misnomer. Have a large house in a wireless saturated neighborhood? Need two cable modems? You’ll get r*ped.

GeoIP location bothersome? TWC uses TINY netblocks to allow you to be located within a city block.

They continued billing me for service AFTER they suspended my account during a billing dispute for three months. That’s very illegal.

TWC crossed the wrong guy: a genius and tech savvy. By sharing my excruciating experiences with TWC they will lose far more income than their attempted unjust gouging. Had they been reasonable I would have continued to bring them business. I now champion FIOS.

I have filed a FORMAL COMPLAINT with the Public Utilities Commission — you should too!!

By: johnb

johnb — Sat, 14 Mar 2009 17:40:04 +0000

I’m looking at cancelling my Time Warner service. It’s too expensive. You see most of your shows on HULU.com anyway. Soon all stations with be digital, so why have cable? You can rent movies cheaper from other services or even buy them on sale.

By: FIOS

FIOS — Sat, 14 Mar 2009 17:35:08 +0000

Switched to Verizon FIOS. Saved $50 per month. Got better services. I should have done this years ago. Bye Bye TWC craps.

By: timewarner

timewarner — Sat, 14 Mar 2009 17:31:51 +0000

Time Warner provides horrible internet services. It is always getting hacked and the DNS servers are always failing. I switched my DNS sever to the free OpenDNS, which is working much better.

By: Netteligent

Netteligent — Sat, 14 Mar 2009 16:51:34 +0000

It is a best business decision so TW Cable can move forward and break away from American On Line.

By: mundo13

mundo13 — Fri, 13 Mar 2009 22:55:13 +0000

I’m finally gettin rid of both my TWC boxes and service, couldn’t of picked a better time. Hard to believe their stocks are up. I should of invested in their stocks instead of their services! And I’m with you Tax Payer, I can only dream of having satellite due to my current living location, no direct view to southern skies. DARN IT!

By: Tax Payer

Tax Payer — Fri, 13 Mar 2009 22:09:24 +0000

So I am still forced to pay $60 a month for crap analoug service
One channel blasting loud while others are so quiet I cant here them, and techs who dont have a clue!
and channels I want I cant get!

GOD I MISS DISH NETWORK!

By: Tamara Chuang, a.k.a. The Gadgetress

Tamara Chuang, a.k.a. The Gadgetress — Fri, 13 Mar 2009 21:39:42 +0000

john begley – I haven’t been covering this from an investor standpoint but I added some insight/links above near the bottom of the post.

k.o/toxicnut – Umm… you heard the man.

secert – Fred was honest, open and reached out to me as a reporter — which set him apart from most top executives. I hope that wasn’t what did him in. Of course, he has his own motives but to me, it seemed that he genuinely was concerned about customers. All the best Fred. — Gadgetress

By: toxicnut

toxicnut — Fri, 13 Mar 2009 21:30:16 +0000

So will we get more and better sports programing? NFL network and Big Ten network? Or just the same crappy service we get now.

By: secert

secert — Fri, 13 Mar 2009 21:12:48 +0000

This is True, Fred has been gone for almost two months now, I know becuause he is a friend of mine

By: john begley

john begley — Fri, 13 Mar 2009 20:53:33 +0000

I am a Time Warner stockholder—what does the separation do for me.

By: k.o.

k.o. — Fri, 13 Mar 2009 20:13:22 +0000

“”But no, nothing really changes for the customer,” Dudley said.”

So, pretty much we will get the same horrible customer service, clueless tech support, and non-existent help? Awesome, thanks TWC!