The Irvine office of Verizon Wireless is beefing up its on-site customer service center and has 70 job openings. This is in addition to the 100 openings from early April, which, by the way, had an “overwhelming number of applicants,” said spokesman Ken Muche.

These, again, are customer service jobs. Verizon is looking for the type of person who can “listen and truly hear what’s being said” and “a certified problem solver,” according to the job description. 

Amen! We need more of these types of customer service reps, especially in the telecom industry. While the company received stellar customer-service reviews from consumer-ranker J.D. Power, I still get occasional complaints about Verizon (and sorry folks, I can’t always help with that.)  

“The 70 incremental jobs is to help us grow to meet our customers’ needs,” Muche said.

Much like the previous jobs, all Verizon employees get health care coverage from day one, a 401k program that matches 6 percent of salary, annual bonuses, profit sharing, a $20 maternity care program that covers nearly everything, and tuition reimbursement. There’s an adoption assistance program, temporary child or elder care, an on-site health club and diet-friendly lunches at its on-site cafeteria. Also, if you’re bilingual, you can earn an extra $1,500. Pay starts at $14.90 an hour.

And because Verizon initially gave me the wrong application info last time, causing readers to go berserk, Muche has listed the steps in applying:  

1. Find your way to www.VerizonWireless.com/careers
2. Click “Search Careers”
3.  Select Location “CA-Irvine” and Job Family “Customer Service”
4.  Click on the “Customer Service Rep”
5. “Apply Now”
6. “Register Now”
7.  Create a user name and password
8. Create a user name and password, then complete an application and submit. An e-mail confirmation will be sent if submitted successfully.

Look for Job ID 233899.

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