It’s so nice when a company responds nearly instantly to your customer service woes. Take Dish Network for example.

After dinging itself in its last earnings report in customer service, it now has a team of at least five monitoring microblogging phenomena Twitter for any sign of Dish discontent.

When Twitter user “FriedWontons4U“ complained to no one in particular that she was “Spending the day waiting for the DISH network man today. I’m even going to try to express my angry in less than 140wrds,” Dish responded within 3 hours: “Let us know if there is an issue we can resolve for you.”

Twitter is one of the fastest ways to get help these days.  Now that everyone and their boss, it seems, is using the service, it’s become a place where companies can help customers one tweet at a time.

Seeing the responsiveness of many TV and mobile companies, I’ve decided to start tracking this new customer-service feature. I’ve set up a special page HERE (gadgetress.freedomblogging.com/twitter), which I’ll update periodically. 

OCR Tweetness
Reporters who Tweet
sOCial Sunday blog
OCR Twitter Tips

If your company isn’t listed or you spot someone who is helpful, send me an e-mail, comment below or Tweet me. I will update the list periodically.

If you don’t know what Twitter is about, get some tips from the Register’s resident social-networking guru Kevin Sablan, who blogs about Twitter on Sundays at ocregister.com/social.

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