Time Warner Cable has found a new way to save itself money and manpower as it launched its “Easy Connect” service today. The service replaces the cable guy stopping by your house to install Internet service. Easy Connect lets customers order, upgrade and self-install their own Internet equipment at home.
Getting the cable guy to do it is still available, but that will cost $19.95. On the upside, this new Easy Connect service is free and you don’t have to wait around for the cable guy to arrive “… sometime between 8 and noon.”
On the other hand, it means you’ve got to do it yourself. Mess with cables, IP addresses, blinking red lights and all that not-so-fun stuff. I know I have a lot of readers who may be fretting about connecting a cable modem to their computer but it can’t be that hard, can it? Time Warner says the kit has five simple steps. Besides, DSL customers have been doing self-installation for years and I haven’t heard any recent complaints.
The kits can be ordered online or by phone and take 24 to 48 hours to arrive.
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