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DirecTV loses another customer to FiOS

September 21st, 2009, 1:34 pm · 3 Comments · posted by

DirecTV loses another customerOur resident Deals Diva has finally cut off DirecTV in favor of a rare TV service available in parts of Orange County: Verizon FiOS. She’s been in one of the lucky neighborhoods to get service and has mentioned to me quite a few times about how tired she is of FiOS advertising.

But apparently, the message got through — not to mention the price. Marla Fisher blogs about her switch today in “I’m breaking up with DirecTV.” She’s a funny writer and has some great columns about being a frumpy, middle-aged mom.

Marla’s letter reminds me of what consumers really want: A good deal on their monthly bill. Why pay $90 when you can get it for $79 ?

After talking to Marla, it appears that DirecTV didn’t raise everyone’s monthly rate last month, although the company did raise rates this year, see “Can you spare $3? DirecTV raising prices.”) She previously called to complain, they dropped the price, and now that “offer” expired so it went back up.

Calling to get monthly rates lowered is still a good tactic. Read earlier coverage of how Time Warner Cable treats customers who complain about the price:

TV providers have been offering some pretty good deals lately, thanks to increased competition from Verizon FiOS and AT&T U-verse. In fact today, Verizon FiOS launched a new series of deals, including $150 pre-paid card if you order a FiOS double or triple play bundle. New customers who commit to two years get a 24-month price guarantee. There are other offers for existing customers online at www.verizon.com/deal.

DirecTV’s current deal is TV service with the exclusive NFL Sunday Ticket package for $59.99/month for 5 months. Not bad, but after five months, the price goes up by $109.

Hey readers: Let’s compare notes. What is the best TV deal you’ve seen or subscribe to?

Past stories on TV service prices:

Posted in: Video & TV
 
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 3 Comments

  • Eric Coopet says:

    DirecTV lost me as a customer a week ago, for a lot of reasons. I love my new DISH network service!

  • Me says:

    I hooked up directv a few months ago it is great i pay $50 for my package. included is $10 off by starting service with AAA discount. Although price goes to regular price after 1 year the AAA discount is good for 2 years.

  • mat says:

    I quit the direct tv couple weeks ago. Never will subscibe to it. It is bad for you wallet. The price is never the same they promised with ATT bundle. Never, never again.

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