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Have a question for Time Warner Cable?
October 23rd, 2009, 8:26 am · 148 Comments · posted by Tamara Chuang, a.k.a. The Gadgetress
Many of us have a love-hate relationship with the cable TV provider. Sometimes, it’s just due to a lack of communication. Here’s your chance to get questions answered by Time Warner Cable.
I’ll be meeting with the top brass of the company’s Orange County and Los Angeles regions — Debi Picciolo, president of residential services for the West Region, and Clarence Caldwell, president of network operations and engineering – in November. It’s an opportunity for me and readers to get some unresolved questions answered. A few for starters:
- When, if ever, will we see a la carte cable TV service?
- When will we get that multi-room DVR?
- And why does cable service cost so darn much?
Time Warner is willing to hear all questions readers have, so I’m offering you a chance to ask. Simply leave a comment below. That way, others can see what’s been asked and/or offer their own 2 cents on the topic. The company has promised to work with me to get questions answered so let’s give them some good ones.
I’ll be collecting questions until Nov. 2. Of course, if you leave one after this deadline, I’ll still try to get it answered at some point.
The 10 most recent Time Warner stories:
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Here's a list of TV/mobile companies helping consumers one tweet at a time. 
Just read COX is aiming to get multi-room DVR service up in 2 months. Tell me you guys have similar plans and at no to low cost.
I have been a loyal customer, for many years. I don’t want a dish on my roof . My question is ” Why does the signal cut in and out during commercials, on the HD channels”? Altough I don’t watch them, I do find it irritating.
I was shocked by the amount of personal information the clerk who answered the phone had about us when I called Time Warner Cable. Why do you share the social security numbers of your customers with so many of your employees?
not happy with that lady in the diamond bar office…she is gestapo-like rude…by the way, your ad said home of the free hd…but why do i have to shell out an extra $5 for four hd channels…got a new modem which they said is a motorola…i could not find the name or the logo of motorola on the modem…let’s go for the tiered channels…we don’t need those channels where we could not understand what they are saying…
my bad…it’s not tiered but a la carte…
‘Free’ is obviously a marketing term. As long as you pay for the basic digital TV package of $50 or so a month, dozens of HD channels are included with that price — I just counted up 37. The $5/month HD tier has only 4 channels (whether that is worth the price is a personal opinion). … Maybe it’s not a Motorola. Any other brands on the modem? … A la carte is the big question of the decade, and tops on my list …
could not find one…it’s probably just a generic one…
maybe we should just be charged on an hourly basis…start charging by the time we turn on our box and stop it when we turn it off…
Let me just say, thank goodness for free TV sites like Hulu, which certainly kicked Time Warner into action.
Still waiting for an answer my e-mail, Debi
.
Something needs to be done about the rude, abusive “customer service” reps in Ontario. I am ready to switch to ATT-Uverse.
i have had a bad experience with this person named linda in the diamond bar office about two years ago…i made a complaint to tw about this…i went there about two months ago….and lo and behold, she’s still there wreaking havoc to tw customers…she is probably the one of the rudest person i had ever dealt with…we called tw to complain again and they recommended that we go to the brea office…thank god we did that…the person over there is great and a great asset to tw…but if linda is still at the diamond bar office, tw is just showing us customers the kind of company they are…rude!!! why, because they don’t listen to what their customers are saying…
I would like to know why Time Warner disables the ports (e-sata, firewire) on the DVR so we can’t connect an external hard drive and increase the storage beyond the 20 hours of HD programming the internal hard drive provides. DVR’s provided by the satelite companies allow this connection. I’m using the Scientific Atlanta Explorer 8300HDC. Thank you ,RDL
Me too! Question is on my list!
Why are you guys so expensive!
I picked up a new Tru2Way Motorola box (DCX-3400) and it still has the crappy iGuide software TWC uses for its Motorola boxes.
My question is: since I have a Tru2Way Moto box, will TWC install Navigator or some other new guide that will give me Start Over and Caller ID on TV.
Also, when are we going to get BBC America HD and G4 HD like NYC subscribers do now?
And finally, will we get DOCSIS 3.0 here and some sort of uber-high-speed connection like TWC Wideband in Manhattan?
I picked up a new Tru2Way Motorola box (DCX-3400) and it still has the crappy iGuide software TWC uses for its Motorola boxes.
My question is: since I have a Tru2Way Moto box, will TWC install Navigator or some other new guide that will give me Start Over and Caller ID on TV.
Also, when are we going to get BBC America HD and G4 HD like NYC subscribers do now? Please correct me if I am wrong.
And finally, will we get DOCSIS 3.0 and some sort of uber-high-speed connection here in OC?
Yeah here’s my question for, probably the worst cable tv provider in existence, but my HD/DVR cancels my recordings ON ITS OWN which defeats the purpose of having a DVR. Gone through 3 boxes and they all do the same thing. I’ve had a tech out here once a week almost every week and not a single one of them knows what’s going on. The response I get every time is “we’ll look into it and get back with you” and I never get a call back. This has been going on for almost 2 months and I’m so unbelievably frustrated and I have no other options but TWC due to my location and lack of home ownership in order to install a satellite company. Is anyone else having similar problems or know what could be going on????
Will TWC ever offer the NFL Network?
I have had a TWC internet connection for as many years as I can remember. Our local TWC (rr.com and roadrunner.com) evolved out of Adelphia cable. There was quite a fiasco years back about “converting” one’s email address and ending up in the roadrunner.com domain.
Ok, email works. But the adelphia.net domain is still active and is EQUIVALENT (numerically identical) to roadrunner.com. Consequently each one of us has two email addresses. To this day I still get spam addressed to xxx@adelphia.net (for example).
I want TWC to break the link between the two domain names so that xxx@adelphia.net would then be a nonexistent address. Any idea why after so many years they haven’t fixed this? Of course I’ve called, but their representatives remain clueless about the issue and cite their irrevelant excuses.