
Update: Added several East Coast states that got FiOS in recent months. See addendum below.
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Verizon’s FiOS TV service continues to grow, but not quite as fast as it used to.
From July to September, 191,000 people signed up to get TV service from Verizon FiOS, bringing the number of subscribers to the cable TV alternative to 2.7 million nationwide, according to the company’s third-quarter financial report this morning.
But 191,000 is about a 33 percent decline from the most recent quarter. Even compared to Verizon’s year-ago quarter, the number is lower. The last time Verizon’s net new customers didn’t break the 200,000 mark was in the second quarter of 2008. Is Verizon’s FiOS TV service losing steam?
The growth rate decline was a big letdown. Sanford Bernstein, and analyst with Craig Moffett, called the drop in FiOS growth rates a “clear disappointment,” according to the Associated Press report. Wall Street had expected growth of 253,000 net new customers.
By comparison, AT&T said last week that its U-verse TV service added 240,000 customers during the quarter. Both U-verse and FiOS are offering TV services to compete with local cable companies.
Here’s a comparison chart of the growth of FiOS TV:
| Verizon FiOS TV | 3Q07 | 4Q07 | 1Q08 | 2Q08 | 3Q08 | Q408 |
|---|---|---|---|---|---|---|
| New | 202,000 | 226,000 | 263,000 | 176,000 | 233,000 | 303,000 |
| Total (in millions) | 0.7 | 1 | 1.2 | 1.4 | 1.6 | 1.9 |
2009:
| 1Q09 | 2Q09 | 3Q09 |
|---|---|---|
| 299,000 | 300,000 | 191,000 |
| 2.2 | 2.5 | 2.7 |
At least Verizon is making more money per customer. The average revenue per user was up 12.6 percent from the prior year as more customers signed up for triple-play bundles of TV, Internet and phone service.
During the third quarter, Verizon said the number of households that can order FiOS TV or Internet service grew to 14.5 million premises, which is 45 percent of people living in Verizon territory. Its goal is 70 percent.
A year ago, FiOS was available to 9.1 million users. Verizon has said it plans to build FiOS in areas where its telephone network already exists before expanding outside its territory. Its FiOS reach is on track to reach 15 million by the end of the year.
While the fledgling FiOS TV service continues to grow, many of us here in Orange County know that FiOS is difficult to find. Verizon offers the service in Brea, Cypress, Fountain Valley, Garden Grove, Huntington Beach, La Habra, La Palma, Los Alamitos, Seal Beach, Stanton, Westminster and certain unincorporated areas. (Get more information about FiOS in Orange County HERE.)
But TV and Internet is not available in all parts of these cities. In fact, Verizon said earlier this year that it was concentrating on areas where the company has built its fiber-optic network already and will target households in those neighborhoods. Expansion was put on hold here as the company went all out on the East Coast (see earlier story, “Verizon’s FiOS TV rollout slows in So Cal“).
Addendum: Based on this comment, I should clarify that by East Coast, Verizon really pushed FiOS in New York and New Jersey over the spring and summer. More recently, it expanded into Maryland., Delaware, Virginia, Rhode Island, Massachusetts, Washington D.C., and Pittsburgh, Penn. During that same time, the company announced expansions into Rancho Cucamonga and Fontana, Calif.
I’m awaiting an update about FiOS in Orange County and will add a link here when I get it.
As a whole, Verizon’s net income fell 9.8 percent from the prior year to $2.9 billion. Revenues rose 10.2 percent to $27.3 billion. A lot of growth came from its wireless division, which ended with 89 million customers, up 25 percent from last year. Wireless revenues were up 24.4 percent from a year ago to $15.8 billion.
For a closer look at Verizon’s results, here are links to the news release and its presentation.
From the web:
It’s no wonder that sales are down. Service is not available at most places out here in Orange County. I was trying to get the service in Buena Park and it’s not available here.
I have regular dsl with verizon, when it went down , took them 2 weeks to fix it.
everytime I call CSR, I get some one in mexico or philipines who does not care.
fios is avail in my area, they have to pay me to get it!!!
i really wouldn’t say that Verizon “went all out on the East Coast”, that’s extremely misleading since it’s not really available on most of the east coast-just in select areas. That is essentially Verizon’s whole problem with not having as many new subscribers and why it’s slowing down–MOST of the people that WOULD sign up for it, can’t because it’s not available in their area. I know 10 people who want it right now but can’t get it…………
Okay — Verizon went all out in New York. Better?
(I also added the numerous East Coast cities FiOS entered in recent months. See addendum in story.)
I used to subscribe, then cancelled. Good: Service was excellent. Better than previous cable service. Bad: Did not guarantee monthly rate. My monthly bill kept on rising despite a 12 month price guarantee. Verizon did not take responsibility for price increases, thus I felt ripped off and then cancelled bundle service.
I kept Internet only service. Billing is still very horrible. I don’t enjoy being passed along the difference services. Remember to call FiOS, not regular Verizon, otherwise they can’t help you.
I wish Verizon FiOS was available in Costa Mesa. It’s the only provider that carries BBC World. If not, then I wish AT&T U-Verse would carry BBC World.