Latest Headlines on OCRegister.com
[x] Close
The Gadgetress ~ TV, mobile and Internet: Covering technology's monthly bill

Time Warner loses 84,000 customers, makes less money

November 5th, 2009, 7:53 am · 54 Comments · posted by Tamara Chuang, a.k.a. The Gadgetress

Time Warner Cable signIt was another rough quarter for Time Warner Cable, which lost TV customers, posted lower profits and saw a drop in premium channel subscriptions. It lost 84,000 video customers by the end of the third quarter, ended Sept. 30, compared with the second quarter.

But in almost all other areas, the cable TV provider grew: It added more Internet and phone customers, more digital cable customers and more multi-package customers. That helped offset the exodus of video subscribers to a loss of 25,000 customers. Overall sales were up 4 percent, to $4.5 billion, compared with $4.3 billion last year.

The company has been losing video customers as new TV services like Verizon FiOS and AT&T U-verse enter the market and customers head for the Web to view TV shows on their own time.

2Q 2008 3Q 2008 4Q 2008 1Q 2009 2Q 2009 3Q 2009
TW video
subscribers
13,297k 13,266k 13,069k 13,105k 13,048k 12,964k
Change -31,000 -197,000 36,000 -57,000 -84,000

While the number of customers fell less than 1 percent, to 14.652 million subscribers, Time Warner got a bit more money from each one. Subscription revenues grew 5 percent, to $4.3 billion, thanks to more digital video, Internet and phone customers. Separating out video alone, Time Warner made 2 percent more off TV subscribers, coming in at $2.698 billion in the third quarter, compared with $2.639 billion a year earlier.

Still, Time Warner made less money than it did a year ago. Net income fell 11 percent, to $258 million, compared with $301 million a year earlier. Part of that was because it had to pay more for the TV channels it offers customers. The cost of video programming grew 6 percent, to $1 billion. Meanwhile, more customers dropped basic video and premium channel subscriptions.

In the chart below, Time Warner notes that about 13 million pay for plain-ol’ cable TV service. About two-thirds also pay for digital cable and high-speed Internet.

Time Warner subscribers
(in thousands)
30-Jun-09 Net change 9/30/2009
Video subscribers 13,048 -84 12,964
Residential high-speed data subscribers 8,757 117 8,874
Commercial high-speed data subscribers 289 4 293
Residential Digital Phone subscribers 4,016 62 4,078
Commercial Digital Phone subscribers 48 10 58
Primary service units 26,158 109 26,267
Digital video subscribers 8,802 8 8,810
Revenue generating units 34,960 117 35,077
Single play subscribers 6,483 -113 6,370
Double play subscribers 4,834 39 4,873
Triple play subscribers 3,335 49 3,384
Customer relationships 14,652 -25 14,627

The company was hit hard in other profit-making areas. Advertising revenues declined to $182 million, a 19 percent drop, attributed to fewer auto, media and political commercials.

Glenn Britt, the cable provider’s chief executive officer, remained upbeat and said in a statement: “Our business model is resilient even in a tough economy and in the face of intense competition. We’ve built great assets in our plant and customer relationships that provide a strong foundation for continuing growth.”

Recent Time Warner news:

For more on Time Warner, check The Gadgetress special page: gadgetress.freedomblogging.com/twc

Miss a day of Gadgetress? Miss out. Check daily for news you can use. Want this delivered to your inbox? Click HERE. Have you seen ... the Fast Gadgetress?
  • e-mail
  • del.icio.us
  • Digg
  • Fark
  • Google
  • TwitThis
  • YahooMyWeb
  • Slashdot
  • StumbleUpon
ADVERTISEMENT

 54 Comments

  • brian says:

    Most of these companies are trying to more with less, the only thing they understand is numbers, when the numbers drop they will react (like the music companies, too late)

    I have my pc hooked up to the tv and I stream netflix, and hulu and now almost all cbs programming without using cable tv!
    I only use one remote control and dont need the mouse or keyboard.
    It’s call media center and it’s made by microsoft and built in to most vsersions of Vista and Windows 7. try it, it will save you money!

  • « Older Comments

Leave a Reply