Comments on: AT&T service ranks lowest; iPhone users don’t mind http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/ TV, mobile and Internet: Covering technology's monthly bill Thu, 01 Jul 2010 02:41:21 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: MrMonge http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-18095 MrMonge Mon, 21 Dec 2009 19:54:31 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-18095 For me I'm very disappointed with AT&T. Their customer service matches their cell service. Horrible. For me, the iPhone would be the last phone I would buy (except to upgrade to a newer version). It has the apps I need to run my business, easy to use menus, and it's great for downtime. As you wrote: "Interestingly, such service issues didn’t seem to matter much to iPhone users. Consumer Reports said a “staggering 98 percent” of iPhone users would buy the phone again despite AT&T’s poor rating." It matters hugely. it's this perception that allows AT&T to "screw over" the iPhone users. We care, we just don't have a viable option to take our phones elsewhere. We want our cake and to eat it too. For me I’m very disappointed with AT&T. Their customer service matches their cell service. Horrible.

For me, the iPhone would be the last phone I would buy (except to upgrade to a newer version). It has the apps I need to run my business, easy to use menus, and it’s great for downtime.

As you wrote: “Interestingly, such service issues didn’t seem to matter much to iPhone users. Consumer Reports said a “staggering 98 percent” of iPhone users would buy the phone again despite AT&T’s poor rating.”

It matters hugely. it’s this perception that allows AT&T to “screw over” the iPhone users. We care, we just don’t have a viable option to take our phones elsewhere. We want our cake and to eat it too.

]]> By: safedriver http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-17725 safedriver Wed, 16 Dec 2009 23:51:20 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-17725 Not anymore. T-Mobile has wholly owned the legacy Cingular joint venture network for a few years now. Cingular assumed the AT&T network due to the vast amount of 850 and 1900MHz spectrum that they had. T-Mo now runs 1900 in addition to the 1700/2100MHz for their UMTS 3G network. Not anymore. T-Mobile has wholly owned the legacy Cingular joint venture network for a few years now. Cingular assumed the AT&T network due to the vast amount of 850 and 1900MHz spectrum that they had. T-Mo now runs 1900 in addition to the 1700/2100MHz for their UMTS 3G network.

]]> By: LA comstock http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-17711 LA comstock Wed, 16 Dec 2009 22:00:11 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-17711 I have had ATT< Cingular, and 5 iphones. 1st generation to 3gS, I have had verizon, TV,Fios,phone, cell phone. Verizon is the worst, Fios is always going down. Tried the Droid, the iPhone killer, it is the worst phone i ever had. My wife even went back to iPhone after the Droid. iPhone is a computer, not the best phone, but i use it for Kindle, stocks, email, text, etc. nothing compares to the applications. I have not had reception problems, even in the mountains during a snow storm. all you have to do is learn to reboot the phone, like any computer, and your set I have had ATT< Cingular, and 5 iphones. 1st generation to 3gS, I have had verizon, TV,Fios,phone, cell phone. Verizon is the worst, Fios is always going down. Tried the Droid, the iPhone killer, it is the worst phone i ever had. My wife even went back to iPhone after the Droid. iPhone is a computer, not the best phone, but i use it for Kindle, stocks, email, text, etc. nothing compares to the applications.

I have not had reception problems, even in the mountains during a snow storm.

all you have to do is learn to reboot the phone, like any computer, and your set

]]> By: Pat Yoe http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-17439 Pat Yoe Sat, 12 Dec 2009 20:02:59 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-17439 <> I think you buried the lead! Straight Talk is just an amazing deal. I was skeptical at first but everything I heard about it is true. No more crappy coverage from AT+T. The Verizon network is solid and I haven't dropped a call yet. I think $45 a month is awesome and I got a very nice Samsung phone with a qwerty keyboard so texting and web surfing is easy too. I'm saving hundreds of dollars a year now so it's pretty awesome. <>

I think you buried the lead! Straight Talk is just an amazing deal.

I was skeptical at first but everything I heard about it is true.

No more crappy coverage from AT+T. The Verizon network is solid and I haven’t dropped a call yet.

I think $45 a month is awesome and I got a very nice Samsung phone with a qwerty keyboard so texting and web surfing is easy too.

I’m saving hundreds of dollars a year now so it’s pretty awesome.

]]> By: Jimmy http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-17265 Jimmy Thu, 10 Dec 2009 18:37:36 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-17265 totally agree...the philippines, which is 3rd world, has better networks than what we have here...and you can get better phones over there...and cheaper too... totally agree…the philippines, which is 3rd world, has better networks than what we have here…and you can get better phones over there…and cheaper too…

]]> By: Marissa http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16639 Marissa Thu, 03 Dec 2009 04:27:12 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16639 So, for the longest time I had AT&T and for some unexplainable reason they always got my monthly billmessed up. Calling them every mnth to iron ut the details became a nightmare, so when my contract expired, I left. In the summer I got the new Straight Talk Unlimited plan which costs me only $45 a month and I get everything + much more than what I was getting with AT&T. STRAIGHT TALK gives me unlimited calls, unlimited text, unlimited web access and none of the headaches. They signal is on Verizon, so I've had awesome service so far. It's a TracFone plan which is great becuase they rank among the top for their excellent customer service. Go Straight Talk!! So, for the longest time I had AT&T and for some unexplainable reason they always got my monthly billmessed up. Calling them every mnth to iron ut the details became a nightmare, so when my contract expired, I left. In the summer I got the new Straight Talk Unlimited plan which costs me only $45 a month and I get everything + much more than what I was getting with AT&T. STRAIGHT TALK gives me unlimited calls, unlimited text, unlimited web access and none of the headaches. They signal is on Verizon, so I’ve had awesome service so far. It’s a TracFone plan which is great becuase they rank among the top for their excellent customer service. Go Straight Talk!!

]]> By: Dana mnaley http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16621 Dana mnaley Wed, 02 Dec 2009 17:40:13 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16621 If they are complaining about AT&T they don't have an iPhone. It's a better "Radio" it gets better coverage and range. It is a computer though and they do have glitches that other phones do not have. A small price to have an all in one tool with you at all times. The only reasons I left Verizon was 1. The iPhone and 2. The international connectivity. Once you get AT&T to activate your phone and it works, you may not have to deal with their crappy service, and is yes, it is crappy! That is the down side of an iPhone so far it only comes with AT&T. I hope that moron at Verizon got SOOOO FIRED for turning Apple down when they asked them first. If they are complaining about AT&T they don’t have an iPhone. It’s a better “Radio” it gets better coverage and range. It is a computer though and they do have glitches that other phones do not have. A small price to have an all in one tool with you at all times. The only reasons I left Verizon was 1. The iPhone and 2. The international connectivity. Once you get AT&T to activate your phone and it works, you may not have to deal with their crappy service, and is yes, it is crappy! That is the down side of an iPhone so far it only comes with AT&T. I hope that moron at Verizon got SOOOO FIRED for turning Apple down when they asked them first.

]]> By: Hector http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16617 Hector Wed, 02 Dec 2009 15:10:56 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16617 GOT A BETTER DEAL THAN ANY HERE MENTIONED. Service may be great, but I also need thrift, like the majority of the readers polled by Consumer Reports, I feel the big phone companies are gouging us and in this stalled economy I just can't afford it. Went shopping at my local Walmart and found the STRAIGHTALK. It's a pre-paid cell at a steal! $45 a month for unlimited text, talk and web access. Plus, no need for a contract. Just pay as you go. WHERE'S THE DEAL? Verizon sublets its network to STRAIGHTALK. So I get the same service I had with my old Verizon contract but I now save $100 a month!!! That's a savings of $1,200 a year!!! Can't hook an iPhone to a STRAIGHTALK service (NOT YET) but I'm not looking for a pocket laptop... just a decent cell phone that fits my needs and saves me money. GOT A BETTER DEAL THAN ANY HERE MENTIONED. Service may be great, but I also need thrift, like the majority of the readers polled by Consumer Reports, I feel the big phone companies are gouging us and in this stalled economy I just can’t afford it.

Went shopping at my local Walmart and found the STRAIGHTALK. It’s a pre-paid cell at a steal! $45 a month for unlimited text, talk and web access. Plus, no need for a contract. Just pay as you go.

WHERE’S THE DEAL? Verizon sublets its network to STRAIGHTALK. So I get the same service I had with my old Verizon contract but I now save $100 a month!!! That’s a savings of $1,200 a year!!!

Can’t hook an iPhone to a STRAIGHTALK service (NOT YET) but I’m not looking for a pocket laptop… just a decent cell phone that fits my needs and saves me money.

]]> By: Tamara Chuang, a.k.a. The Gadgetress http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16615 Tamara Chuang, a.k.a. The Gadgetress Wed, 02 Dec 2009 15:06:15 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16615 Latest is one analyst who believes Verizon + iPhone is not happening in 2010, Instead, oddly, he believes T-Mobile or Sprint could are more likely to carry it first: <a href="http://www.appleinsider.com/articles/09/12/02/complicated_verizon_iphone_deal_said_to_be_unlikely_in_2010.html" rel="nofollow">'Complicated' Verizon iPhone deal said to be unlikely in 2010</a> (from Apple Insider) Latest is one analyst who believes Verizon + iPhone is not happening in 2010, Instead, oddly, he believes T-Mobile or Sprint could are more likely to carry it first: ‘Complicated’ Verizon iPhone deal said to be unlikely in 2010 (from Apple Insider)

]]> By: aceofspades http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16591 aceofspades Wed, 02 Dec 2009 05:38:41 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16591 verizon has the 4G platfor, and I have heard that the people that waited, waited, and waited are the most unhappy of the dempgrphic of owners of the iPhone that swiched from a better carrier. The best is going to be when the phone DOES come to Verizon, and all the Yokels on ATT will be begging to end their contract! verizon has the 4G platfor, and I have heard that the people that waited, waited, and waited are the most unhappy of the dempgrphic of owners of the iPhone that swiched from a better carrier. The best is going to be when the phone DOES come to Verizon, and all the Yokels on ATT will be begging to end their contract!

]]> By: bpsqwerty http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16589 bpsqwerty Wed, 02 Dec 2009 05:38:16 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16589 you've gotta be kidding me. I've had all four: T-mobile, Verizon, AT&T, and Sprint. T-mobile far and away had the worst coverage (if you enjoy 0 bars and a dead battery, T-mobile is the way to go). though AT&T isn't far behind as far as spotty coverage goes. the only two providers where I've never been able to get a signal in my own house: AT&T (as Cingular) and T-mobile. you’ve gotta be kidding me. I’ve had all four: T-mobile, Verizon, AT&T, and Sprint. T-mobile far and away had the worst coverage (if you enjoy 0 bars and a dead battery, T-mobile is the way to go). though AT&T isn’t far behind as far as spotty coverage goes.

the only two providers where I’ve never been able to get a signal in my own house: AT&T (as Cingular) and T-mobile.

]]> By: Adolph H http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16583 Adolph H Wed, 02 Dec 2009 05:00:37 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16583 And listen to the Apple fan bois who worship under Steve Jobs nut sack and defend their phone and carrier. And listen to the Apple fan bois who worship under Steve Jobs nut sack and defend their phone and carrier.

]]> By: Heather http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16581 Heather Wed, 02 Dec 2009 04:53:30 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16581 I had TMobile for years. I moved, literally, across the street from where I previously lived, and no longer got service. So, I switched to Verizon and I couldn't be more satisfied. I LOVE my phone, I love the features, and the service is phenomenal. No dropped calls, no static, and the customer service is excellent. I am a very happy customer and would recommend Verizon to anyone. I had TMobile for years. I moved, literally, across the street from where I previously lived, and no longer got service. So, I switched to Verizon and I couldn’t be more satisfied. I LOVE my phone, I love the features, and the service is phenomenal. No dropped calls, no static, and the customer service is excellent. I am a very happy customer and would recommend Verizon to anyone.

]]> By: Christmas Nazi http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16579 Christmas Nazi Wed, 02 Dec 2009 04:48:10 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16579 It's your boss? It’s your boss?

]]> By: Christmas Nazi http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16575 Christmas Nazi Wed, 02 Dec 2009 04:41:54 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16575 T-Mobile buys blocks of time from AT&T. T-Mobile didn't just show up at the party and put up an multi million dollar infrastructure. T-Mobile buys blocks of time from AT&T. T-Mobile didn’t just show up at the party and put up an multi million dollar infrastructure.

]]> By: Christmas Nazi http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16573 Christmas Nazi Wed, 02 Dec 2009 04:39:34 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16573 Not going to happen. Apple choose AT&T because of its use of GSM- the global standard. It was easier to cross market the iPhone without having to build it from the ground up. Not going to happen. Apple choose AT&T because of its use of GSM- the global standard. It was easier to cross market the iPhone without having to build it from the ground up.

]]> By: Lance500 http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16567 Lance500 Wed, 02 Dec 2009 03:41:40 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16567 I started with Cingular until they were taken over by AT & T. The connection and drop calls went from bad to worst. I had Verizon ever since and I got good connection in the whole country and never had a drop call from my phone, it waa the other party's AT & T or Sprint. I am not a gadget fan so I don't care if Verizon phones are the ugliest. The only negative part is their service are expensive. However, they did give me lots of extra free minutes when I asked them. I started with Cingular until they were taken over by AT & T. The connection and drop calls went from bad to worst. I had Verizon ever since and I got good connection in the whole country and never had a drop call from my phone, it waa the other party’s AT & T or Sprint.

I am not a gadget fan so I don’t care if Verizon phones are the ugliest. The only negative part is their service are expensive. However, they did give me lots of extra free minutes when I asked them.

]]> By: caseclosed http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16557 caseclosed Wed, 02 Dec 2009 02:13:22 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16557 There all better then cable TV. But there sales people lack knowledge. There all better then cable TV. But there sales people lack knowledge.

]]> By: Jeff http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16555 Jeff Wed, 02 Dec 2009 01:57:08 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16555 I had verizon for 10 years. Can't remember one dropped call... the service was phenomenal. I switched to ATT two years ago for the Iphone, and much like others, love the phone but hate the service. A large amount of dropped calls, cutting in and out, and spotty 3G. Verizon's biggest mistake was not securing the Iphone deal. ATT has given the US a lackluster Iphone experience. I'd switch back in a second if Verizon picked up the Iphone deal. I had verizon for 10 years. Can’t remember one dropped call… the service was phenomenal. I switched to ATT two years ago for the Iphone, and much like others, love the phone but hate the service. A large amount of dropped calls, cutting in and out, and spotty 3G. Verizon’s biggest mistake was not securing the Iphone deal. ATT has given the US a lackluster Iphone experience. I’d switch back in a second if Verizon picked up the Iphone deal.

]]> By: aceofspades http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16553 aceofspades Wed, 02 Dec 2009 01:38:21 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16553 That’s just plain stupid. I will never by stock in Sprint for that reason alone. What kind of business plan gives away something just because? I have had Verizon since I literally threw my Cingular phone into a wall at UCI in 2003. I will never go back to AT&T no matter what kind of phone they get, and I am a huge technology lover. AT&T was the worst service I have ever had. I can't believe in the 21st century they can't figure out how to switch a phone between towers. Verizon is expensive, but having a business requires service and that's something Verizon provides. I can't wait till the exclusivity deal ends with Apple next year. Any update on that gagetress?? That’s just plain stupid. I will never by stock in Sprint for that reason alone. What kind of business plan gives away something just because?

I have had Verizon since I literally threw my Cingular phone into a wall at UCI in 2003. I will never go back to AT&T no matter what kind of phone they get, and I am a huge technology lover.

AT&T was the worst service I have ever had. I can’t believe in the 21st century they can’t figure out how to switch a phone between towers. Verizon is expensive, but having a business requires service and that’s something Verizon provides. I can’t wait till the exclusivity deal ends with Apple next year. Any update on that gagetress??

]]> By: haminator http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16551 haminator Wed, 02 Dec 2009 01:34:13 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16551 I'm the complete opposite. Had AT&T for four years and it was terrible. Cancelled with them (they couldn't care less) about seven years ago and got set up with Verizon, and I have been very happy ever since. I’m the complete opposite. Had AT&T for four years and it was terrible. Cancelled with them (they couldn’t care less) about seven years ago and got set up with Verizon, and I have been very happy ever since.

]]> By: logicisourfriend http://gadgetress.freedomblogging.com/2009/12/01/att-ranks-lowest-for-service-in-oc-nation/28301/comment-page-1/#comment-16549 logicisourfriend Wed, 02 Dec 2009 01:10:26 +0000 http://gadgetress.freedomblogging.com/?p=28301#comment-16549 I can always tell when I'm talking to someone on an iphone. I can always tell when I’m talking to someone on an iphone.

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