Most customers are already back online and the company is restoring service to the rest, said Lana Ong, a Cox spokeswoman.
“Last night, a software upgrade in our network, which is part of our routine maintenance, caused an unexpected outage for some Internet customers,” she said. “Engineers at both local and national levels began troubleshooting the event immediately.”
Reports of the outage began at 10:23 a.m., according to Cox. The company rebooted the system at 10:45, which restored service to most customers. Cox won’t disclose how many customers were affected.
“The duration of the outage lasted approximately 22 minutes and most customers were back online within 20 minutes. We are working as quickly as possible to restore services to the remainder our customers,” Ong said.
If you know a local Cox customer still experiencing Internet issues (since, presumably, they are unable to read this online report), you should call customer service at (949) 546-5955. Online help is also available through live chat or e-mail. Contact info is on this page.
Visit the Gadgetress’ special page for Cox customers at gadgetress.freedomblogging.com/cox.
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