Cox promises ‘unbelievably fair’ mobile service in March
January 14th, 2010, 8:32 am · 7 Comments · posted by Tamara Chuang, a.k.a. The Gadgetress
Back in December, we learned that Cox picked Orange County to be one of three regions where it will first roll out wireless phone service. The service will begin in March 2010 and, as with any major move, a big marketing campaign begins this week.
In Cox’s ads, it promises “unbelievably fair” service and watching the commercial, that seems to say Cox is getting rid of surprise overage fees and vanishing minutes. Those interested can sign up on Cox’s new Unbelievably Fair web site to get notified (if you sign up and are a Cox TV customer, you’ll get a free movie on demand). You don’t have to be a Cox Cable customer.
The company expands further in a press release by pointing out how unfair it is that wireless phone customers have to pay for minutes in their plan that they don’t use. Cox’s research showed them that consumers want value and transparency in wireless plans.
It’s definitely a campaign of the 21st Century. Cox has set up a Facebook fan page to chat with customers Facebook to Facebook.
More commercials have been posted on Youtube.
Cox is also launching the mobile service this spring in Hampton Roads, Va. and Omaha, Neb.
More on Cox at the Gadgetress Cox Cable page. Recent news from Cox:
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Here's a list of TV/mobile companies helping consumers one tweet at a time. 
They suck, charge toooo much $$$$ for cable Why in the hell would I buy the mobile service???? Over rated and over priced…But I’m sure there will be a sucker that will buy it!!!
$69.99 for 100 minutes first 6 months then $79.99 for 3 months then $89.99 for 4 months.
39.99/month for unlimited talk and data and you’ll have my business. Anything more and you can go… well, you know.
Not impressed with Cox tech support. I recently purchased a Windows mobile phone with Verizon and cox has anti-spam rules about sending mail through 3rd party servers.
Oh, but they only support Outlook, Outlook Express and Windows mail. They don’t support Windows mobile.
So I’m sort of stuck between Verizon and cox in trying to get answers as to why sometimes I can send email and sometimes I can’t.
Today Verizon gave me various answers including that you can’t send cox email via a 3rd party server, etc. and that their (cox) work around is to sign up for google to use that as the outgoing email server. Haven’t heard that from cox though.
But same old, same old when there are 2 different providers whose services intersect–they can refer you to the other one, not very helpful to customers.
Long time ago I used to have Earthlink for internet and they didn’t give me any of that, “we don’t support…” baloney.
And of course for cable they have a monopoly so they should be required to provide more comprehensive tech support. I’m sorry now that last year I didn’t opt for that digital converter box. But I had just moved and cox offered a cheap package for internet, local TV and phone but it didn’t last that long.
Oh, and I meant to add cox doesn’t provide instructions on how to set it up for any other mail programs. I sort of extrapolated between what they showed for Outlook and for the iPhone.
But I guess I can’t send email from my laptop using Eudora when I’m not in a cox area. Again, I like high speed, but with Earthlink I could use my regular set up when traveling. Don’t like web mail.
You’d think that cable providers could make agrements with each other so that their subscribers could use their regular email when traveling.
Well maybe if I was using outlook I could, but I shouldn’t be forced to use their preferred software.
So that doesn’t make me want to try another service from them.
Of course maybe that is why they are so unhelpful about supporting windows mobile to frustrate users on other networks?
How many different progams do you expect the tech departments to support? Dont be mad at the internet company if you dont know how to use your new fancy toys.
Reminds me of the guy who spends $5000 on an HD tv then he gets mad at the cable company because he cant figure out how the imputs work.
Dont be a hater on a company before you see the product. Even if you dont support it dont you like the idea of more competetion in the wireless field?
Oh yeah. If they roll it out here, what happens if you want to go to use it in another part of the country? Roaming charges? Lack of service like with email?