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Sezmi TV a deal at $20/month but not for everyone, says tester

April 8th, 2010, 7:35 pm · 4 Comments · posted by

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In his quest to find an alternative to cable TV, Josh Kaplan signed up last fall to test a brand new TV service called Sezmi. This hybrid online, over-the-air broadcast would ultimately cost $4.99 to $19.99 a month when it launched in February 2010. But as a tester, the Long Beach resident got it all for free.

His verdict? Not ready for prime time.

“I really want them to be successful,” said Kaplan, who lives in Long Beach. “I love to hear of an upstart that’s challenging the status quo. I’ve actually been pleasantly surprised by the quality because I wasn’t expecting much.”

Sezmi launched in the Orange County market in February 2010 offering a different kind of TV service. Besides the usual free over-the-air channels like CBS and Fox, the Sezmi box also offers around 15 cable channels, including CNN, Nickelodeon and Discovery. The Belmont, Ca. company has contracts with Turner Broadcasting, Discovery, Viacom and NBC Universal.

The $4.99 price includes the over-the-air channels and Youtube access; the $19.99 price includes everything else. That’s a steal compared to Kaplan’s current TV bill of $175 for Verizon FiOS TV and Internet service, which continues to creep up.

But set up was off putting to Kaplan. He had difficulty connecting the box to his home network so Sezmi sent him a Homeplug kit that routes Internet service over the home’s electrical system. Still there were issues but after “about 4 to 5 days, I happened to get it to work,” he said.

Also, the system’s antenna has to be positioned just right to get the best picture quality. The screen shows users the signal strength of the TV channel, but he ultimately did not get every channel.

“I don’t think it’s ready for prime time because the installation is not as smooth as they’d like you to believe it is. I really had to go through a series of challenges to get it set up. Not that it was difficult but most people are used to Verizon, DirecTV or Dish. Whey they leave the house, everything’s working.”

Sezmi's set-top box and antennaHe had to get used to the idea that there were no channel numbers, but there was a really nice channel guide. You have to page through channels to get to the one you want. If there’s an easier way, it’s not intuitive. “I’m from the school that if I have to read the manual, it’s not for me,” Kaplan said.

But there were features he really liked about Sezmi. The software creates user profiles and if you tell it what you like to watch, it’ll start grabbing other stuff you may like. There are no sports channels but Kaplan doesn’t watch a lot of sports. He’s been watching the Discovery Channel and USA with his kids. The Sezmi service also comes offers pay movies-on-demand library, which feeds his occasional desire to watch a movie. And he’s impressed with the video quality, though he’s not a videophile who wants to see every blade of grass.

“And it’s kind of  and it is kind of cool to flip over and have access to Youtube,” he said.

When his test is over, however, he probably won’t keep the service even though he can purchase the DVR for half its $299 price. The good thing is that the monthly service fee is good for all boxes in his house, but with 5 TVS, he’ll have to cough up around $1,350 if he wants every TV connected.

“I don’t think I want to spend $1,200 to buy 4 boxes from them,” Kaplan concluded. “I’ll probably go back to Dish Network because it’s inexpensive.”

For more on TV services, see the following links:

* Time Warner Cable
* Cox Cable
* Verizon FiOS
* AT&T U-verse
* DirecTV
* Dish Network
* Web TV
* All TV
Posted in: Video & TV
 
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 4 Comments

  • Xbanderradio says:

    I was enthusiastic about the Sezmi concept of using over-the-air (OTA) television to encrypt and provide a very stripped-down selection of cable TV programs for $19.95. If the price stayed at $19.95 and the customer was an occasional TV user that would be satisfied with one cable news channel, then I was all for recommending the service. When I read about the “no external antenna” feature, I said this thing would be a dog. I have read posts about the trial users moving the Sezmi box around their homes, trying to find a good signal. I could not imaging paying the $299 for the equipment, then having no assurance that I could receive a signal. In the late 1970′s and early 1980′s there were two OTA movie channels that were encrypted and available to subscribers, ONTV and SelecTV. At least those companies provided the box and installed a small UHF antenna on
    your roof, to assure reception of either channel 52 or channel 22 in the Los Angeles area. Sezmi says, “buy something for $299 and good luck making it work”. I found an old SelecTV antenna on my townhouse roof, still structurally good and it is still useful today for
    OTA reception, but not for Sezmi’s non-existent antenna terminal.

    • Joe says:

      The Sezmi box has an external antenna hookup.

      I have it, but Fox wasn’t always coming in so well. Went to Big Lots and bought a regular antenna for $8, hooked it up to their reciever box (along with their much fancier antenna that comes with the set up) and now everything comes in great.

      The box has 2 fancy antenna inputs for up to two of their fancy special antenna boxes, and one regular antenna connector.

      I like it, but I admit it’s not for everyone. I don’t care about sports, and use the internet for other shows I’m missing from channels I don’t get.

  • Shlomi says:

    Worst customer service ever.

    Try them… They will laugh at your face when you can’t get the Sezmi to work…

    Bunch of children working there… seriously.

  • Tom says:

    I was one of the first to sign up for the pilot service and I have not had any bad issues with the service. I thought that the customer service was courteous. I kept the service and now pay $4.99 per month. They sold me the box for $99. I think it is perfect for someone who watches network programming and wants to record it. My reception has been good (Cypress) and the quality of the network HD programming is excellent, even compared to the somewhat compressed Directv signal. I also like the video on demand which is reasonably priced and youtube and podcasts. The interface is a bit different than satellite but easy to navigate. I think the service is really best for people who want to save money and still record programming. It has a terabyte hard drive, plenty or room to record.

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