Noted: AT&T has been criticized heavily for poor reception among iPhone 3G wireless users. Now, the company wants iPhone users to help them detect weaknesses. With an app.
The free AT&T Mark the Spot app allows customers to notify the company when they’re in a bum area. The customer just presses a button to indicate the nature of the issue, adds notes and sends it to AT&T. You can download the app from iTunes HERE.
While AT&T is on track to invest $17 billion to $18 billion in its wireless network, the company said that using crowd sourcing to determine network weaknesses will speed up improvements.
Of course by offering such an app, AT&T is getting reamed by some users:
“You have no service from AT&T and you’re supposed to notify AT&T of no service on AT&T with an app that needs AT&T service to let them know there’s no service on AT&T? What’s wrong with this picture?” was one of many similar user comments.
Still, at least AT&T is putting itself out there. And one independent testing firm says that AT&T’s reputation for an inferior network is just perception. Perhaps AT&T should add a feature to the app to that informs users when the location is fixed or upgraded?
At the moment, the service is only for iPhone customers but AT&T said versions for other smartphones are expected in coming months.
Earlier stories on cell phone services:
- AT&T service ranks lowest; iPhone users don’t mind
- AT&T adds pay-as-you go wireless data plans
- Forget snail mail, text Santa your wishlist this year
- What’s the angle of new O.C. wireless prepaid startup?
- AT&T improves cell reception in Westminster
- Exclusive: Boost female-friendly Motorola Debut i856w