Read the series:

If you’ve been following my Time Warner Q&A series, a number of reader questions were answered by the cable company’s staff and others were answered during my face-to-face interview with the local presidents, Deborah “Debi” Picciolo, president of residential services for the West Region, and Clarence Caldwell, president of network operations/engineering for the West Region.

But about three dozen questions still weren’t answered. I’ve pasted them all below in case any of the folks at Time Warner would like a second chance at responding.

UPDATE, added 4:20 p.m.: I just spoke to Darryl Ryan, Time Warner’s media relations guy and he wanted to add that Time Warner appreciated all the questions. He said the company learns a lot about what customers really want when they get questions like this batch. But not all were answered because questions either dealt with a future product or service (multi-room DVR) or the question was too limited to one user’s experience. Ryan suggests always calling customer service (888-TWCABLE) to get the issue documented.

I’ve added my own answers to some of the questions. If readers have answers, or links to answers, please post as comments and I’ll move them up.

Unanswered Questions

1. When is ABC on demand coming?

[Gadgetress: ABC is owned by Disney, which is pretty powerful when it comes to negotiating how much it wants to charge paid-TV providers to carry its channels.]

2. When will Setanta Sports become available?

[Gadgetress: To request the channel, go HERE.] Read the rest of this entry »