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Cox getting into 3D; ESPN 3D starts in June

March 30th, 2010, 2:54 pm by

Take a day off, miss some big 3D news. DirecTV offered us an update yesterday on one of its upcoming 3D TV channels. We knew ESPN 3D was coming, but now we know when: June 11. More notably, Cox Communications plans to air the upcoming Masters Tournament for all customers who have an HD receiver. That makes Cox the first cable TV provider in Orange County to make some sort of commitment to 3D.

Let’s start with Cox. The cable company will air the Masters Tournament next week from Augusta National Golf Club beginning Wednesday, April 7 (yes, that’s the event where we will all see Tiger Wood’s return to the sport). There will be two hours a day of live coverage, starting at 1 or 2 p.m, our time. The same coverage will also be available on demand (go to channel 1). If you’re not an eligible Cox subscriber, you can also view the 3D coverage at Masters.com if you have a 3D-compatible computer.

What will you see? “Viewers will be better able to depict the many subtleties and elevation changes of the course’s grounds,” says Cox.

The interesting note is that Cox is a cable company. And cable companies have complained about not having enough space to air more HD channels. Companies are tweaking the technology and playing with available bandwidth in order to squeeze more HD into a customer’s house. Cox, for example, has turned some regular TV channels into on-demand only so that they are not broadcasting 24/7. When a customer wants to view the channel, it starts airing as if it were broadcasting 24/7.

Comcast, the nation’s largest cable provider, is also airing the Masters Tournament in 3D. Here’s a good explanation about how Comcast is doing 3D by Engadget, “Comcast’s 3D Masters broadcast explained.”

Read the rest of this entry »

Posted in: Video & TV • • • • • • • • • • | 19 Comments »

What happened to Cox Cable’s mobile phone service?

March 24th, 2010, 7:12 am by

March is almost over and the “unbelievably fair” mobile phone service from Cox Communications has failed to make its debut in Orange County, which was one of three regions nationwide picked for the cable TV provider’s mobile debut.

The launch has been delayed indefinitely, said Lana Ong, the spokesperson for the local Cox operation.

“We didn’t launch Cox Wireless widely to the public on March 8 because we are taking a very deliberate approach to introduce new products and services to the marketplace to ensure an experience that customers expect from Cox,” she replied.

She continues, “We realize many customers were looking forward to it however, the most important thing to note is Cox is putting the final touches on the Cox Wireless experience. Holding true to our customers is our number one priority and Cox Wireless will be here soon.  We’re asking that interested customers visit unbelievablyfair.com if they want to be the first to learn more about Cox Wireless – and don’t renew that contract!”

That’s a tough request, even for people who can’t wait to ditch their own wireless provider.

At this point, all we know is that Cox was building a mobile-phone network that uses Sprint’s CDMA 3G network. It would do away with overage fees, vanishing minutes and other consumer outrages. You don’t have to be a Cox TV subscriber. The company even produced commercials about it, which it’ll have to reshoot since they tout a March launch.

Orange County was one of three regions picked to be the first to get service. Hampton Roads, Va. and Omaha, Neb. were the other two areas.

Omaha, however, did launch, Ong said.

“While we don’t have a set date yet for our official wireless launch to the public, our Omaha system launched Cox Wireless in limited availability earlier this month,” she said.

In the mid 1990s, Cox tapped Omaha as a city it planned to launched cellular service using existing its fiber-optic cable network, according to a story in the Omaha World Herald. The service was pitched as something that would cost half the price of existing cellular service. The effort was later dropped.

Related stories:

Posted in: Cell phones • Video & TV • • • • • • • | 27 Comments »

Cox offers cheaper TV prices but not all users qualify

February 4th, 2010, 12:30 pm by

Cox Cable logoOne way to save some money on TV service? Commit for a year or two.

It’s a business model that both satellite TV companies have offered for years. Over at Verizon FiOS, new customers will save about $240 over a 2-year period for the company’s most popular TV, Internet and phone bundle. Time Warner Cable began offering its price-lock guarantee program last year, saving customers ordering 3 services a $432 over two years.

Cox Communications, too, is doing the same thing but as one reader discovered, not every  customer qualifies.

John, a Laguna Beach resident, asked for the discount after learning that Cox is raising cable TV and Internet rates in March. But he was told he wasn’t eligible. No one, not even the service manager, could figure out why.

Lana Ong, a Cox spokesperson, cleared it all up: Price lock is just a trial for the company in certain parts of the country, including Orange County. But if your account is delinquent or already getting a good discount, you don’t qualify. Ong responded: Read the rest of this entry »

Posted in: Video & TV • • • • • • • • | 12 Comments »

Cox raising cable TV, HD and Internet prices in Orange County

January 29th, 2010, 1:42 pm by

Cox 2010 rate hikeCox Communications is raising the price of its major cable TV plans in Orange County between 3.6 to 10 percent, beginning March 1. And if you’re a premium movie subscriber or HD fan, expect your monthly bill to go up even higher. (Thanks to all the readers who wrote in about this.)

It’s not unexpected news as we’ve heard about TV price hikes from all the major providers in Orange County. Cox, which has its local headquarters in Rancho Santa Margarita, tends to increase prices in the spring.

“The main reason that our prices are changing is because of the rising costs of doing business. Cox is similar to a grocery store; we are a retail distributor of a wholesale product. Each year programmers like ESPN, CNN and MTV raise their costs, which then raises our costs to do business. We try to keep cable prices as low as possible, and while we absorb much of the increases incurred, we can’t absorb the full amount of fees we pay for the programmers. So, we have to pass on at least a portion of those increases to our customers,” said Lana Ong, a Cox spokeswoman.

Service 2009 2010 Change
Cox TV starter (broadcast) $20.00 $22.00 +10.0%
Cox TV essential (Broadcast, popular cable) $50.99 $52.99 +3.9%
Cox Advanced TV (Digital) $55.99 $57.99 +3.6%
DVR service $11.95 $9.99 -16.4%
HD tier $4.95 $5.50 +11.1%
Digital receiver $5.50 $5.50 0.0%
HD receiver $5.50 $7.50 +36.4%
HD DVR $5.50 $7.50 +36.4%
CableCard $1.99 $1.99 0.0%
1 premium movie $12.99 $14.00 +7.8%
2 premium movies $18.50 $21.00 +13.5%
3 premium movies $27.00 $30.00 +11.1%
4 premium movies $35.00 $38.00 +8.6%
ATV with 1 TV pak $62.49 $65.49 +4.8%
ATV with 3 TV paks $65.94 $68.94 +4.5%
ATV with 4 TV paks $68.94 $71.94 +4.4%
Internet (starter) $19.95 $22.99 +15.2%
Internet (value) 3 Mbps $28.99 $31.99 +10.3%
Internet (preferred) 10 Mbps $44.99 $46.99 +4.4%
Internet (premier) 20 Mbps $59.99 $61.99 +3.3%

The chart on the right details what services are going up. The complete document being mailed to Cox subscribers is available HERE. But what is going up?

■ HD TV service: Both the HD receiver and the HD DVR will now cost $2 more than non-HD versions. That’s a 36.4% increase. Also going up: the HD channel tier (with HDnet, HDnet Movies and HD Theater)  jumps 55-cents per month to $5.50.

■ Premium channels: If you thought spending $12.99/month on HBO was a lot, that price is jumping 7.8 percent to $14. Buy all four movie premiums — including Cinemax, Showtime and Starz — and the price goes up 8.6 percent to $38/month.

■ Basic broadcast cable: People on Cox’s cheapest TV plan, which includes only the local and broadcast channels, get a $2 price increase to $22, or 10 percent.

■ High speed Internet: There’s no escaping a fee increase if you’re a Cox Internet user. Prices for the starter service are going up $3/month to $22.99, or 15.2 percent. The fastest users get a 3.3 percent hike to $61.99/month. Read the rest of this entry »

Posted in: Video & TV • • • • • • • • | 58 Comments »

Free calls to Haiti, where to watch benefit concert

January 22nd, 2010, 5:13 pm by

Hope for Haiti NowWith all the rain in Orange County this week, it’s hard to believe that the devastating earthquake in Haiti was just last week.  Donations continued to pour in this week via text messages, plus there’s tonight’s “Hope for Haiti Now” benefit concert for the country.

Here’s a round up of what local TV and wireless services are doing:

Cox Communications: Waiving fees on international long-distance calls to Haiti (country code 509) through Feb. 28. This is retroactive to Jan. 12. The Cox Foundation also donated $250,000 to relief efforts. See press release.

Time Warner Cable: Waiving fees on international long-distance calls to Haiti through end of February, retroactive to Jan. 12. This applies only to direct-dial calls and not calls made through an operator. See press release.

AT&T: Waived fees on calls to Haiti numbers. Also letting customers watch  tonight’s “Hope for Haiti Now” telethon on their phones, U-verse TV or web. To watch on a phone, go to AT&T Mobile TV on MTV’s MediaFlo channel. U-verse subscribers can tune in to the major networks and MTV for the performance. Online, the event will be streamed at entertainment.att.net. Wireless customers can also donate $10 to Red Cross International Relief Fund by texting the word “HAITI” to 90999.

Sprint: Waiving texting fees to Haiti through Jan. 31. Customers donated $3.1 million to the effort, as of Jan. 19, by texting “HAITI” to 90999.

T-Mobile: Waiving international long-distance fees through Jan. 31 and dropping fee to text “HAITI” at 90999 to donate $10. Customers donated $3 million, as of Jan. 19. T-Mobile and its parent company have  also donated $250,000 to the effort.

Verizon: Waiving international long-distance calling fees plus offering a live broadcast of the relief concert to mobile users who have access to VCAST Video on their phones. See press release. Verizon users can also text the word “HAITI” to 90999. So far, the company has collected $4.84 million in text donations. Verizon also has a page dedicated to the Haiti relief effort with information on several organizations accepting donations. Click HERE.

Tonight’s benefit concert includes singers Madonna, Jay-Z, George Clooney and Haiti native Wyclef Jean. It airs at 8 p.m. tonight on the following channels:

ABC, CBS, NBC, Fox, CNN, BET, The CW, HBO, MTV, VH1, CMT, PBS, TNT, Showtime, Comedy Central, Bravo, E! Entertainment, National Geographic Channel, Oxygen, G4, CENTRIC, Current TV, Fuse, MLB Network, EPIX, Palladia, SoapNet, Style, Discovery Health, Planet Green, CNN en Español, HBO Latino and Canadian networks, including CBC Television, CTV, Global Television and MuchMusic.

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Cox promises ‘unbelievably fair’ mobile service in March

January 14th, 2010, 8:32 am by

Cox wireless service begins in March 2010 in Orange County.Back in December, we learned that Cox picked Orange County to be one of three regions where it will first roll out wireless phone service. The service will begin in March 2010 and, as with any major move, a big marketing campaign begins this week.

In Cox’s ads, it promises “unbelievably fair” service and watching the commercial, that seems to say Cox is getting rid of surprise overage fees and vanishing minutes. Those interested can sign up on Cox’s new Unbelievably Fair web site to get notified (if you sign up and are a Cox TV customer, you’ll get a free movie on demand). You don’t have to be a Cox Cable customer.

cox-wireless2

The company expands further in a press release by pointing out how unfair it is that wireless phone customers have to pay for minutes in their plan that they don’t use. Cox’s research showed them that consumers want value and transparency in wireless plans.

It’s definitely a campaign of the 21st Century. Cox has set up a Facebook fan page to chat with customers Facebook to Facebook.

More commercials have been posted on Youtube.

Cox is also launching the mobile service this spring in Hampton Roads, Va. and Omaha, Neb.

More on Cox at the Gadgetress Cox Cable page. Recent news from Cox:

Posted in: Cell phones • Video & TV • • • • • • • • • | 7 Comments »

Cox getting EPIX movie channel in April

January 13th, 2010, 11:27 am by

Epix HD, a new movie channelNoted: Cox Communications is the latest to sign up to get EPIX, a newish HD network featuring movies from Paramount Pictures, Metro-Goldwyn-Mayer STudios and Lionsgate. Cox plans to offer the channel as a movie tier to customers nationwide beginning in April 2010.

Cox customers in Orange County should get the channel at the same time as the rest of the nation, according to the local Cox folks.

A few EPIX movies coming in April include Star Trek, GI Joe, Paranormal Activity and the Tyler Perry film franchise.

EPIX launched in 2008 and signed up its first customer, Verizon FiOS, in July 2009. FiOS TV customers began receiving the channel in the fall. The three studios launched EPIX in early 2008 after pulling its movies from CBS-owned Showtime. Showtime wanted to cut the fees it paid to broadcast their movies.

Terms of the Cox deal were not disclosed.

Update, Jan. 14, 2010: EPIX also signs cable provider Mediacom (Paid Content)

Latest news on Cox:

Posted in: Video & TV • • • • • • • • • • • • • • • | 3 Comments »

Psssst: Digital cable TV is cheaper than analog cable

December 17th, 2009, 9:22 am by

Time Warner Cable signHere’s a little known fact about cable TV service from Time Warner Cable: Digital cable is cheaper than analog.

In Orange County, Time Warner’s digital cable package includes 200 channels, on-demand video and one special tier of channels (movies, variety, sports, etc.) for $50.95. This is the published rate, not a special promotion. You will need to rent a digital cable box for $6/month.

Basic analog cable, which is $55.50 to $58 per month depending on what city you live in, offers much less. That number shrunk this week as Time Warner moved some of these analog channels (ABC Family, The Weather Channel, TruTV) to digital to make room for more digital services for the majority of its customers. Time Warner has said that 80 percent of its Southern California customers are digital subscribers. Read the rest of this entry »

Posted in: Video & TV • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • | 48 Comments »

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