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Archive for the 'Cox Cable' Tag

Cox Cable: No price hikes planned for 2010 yet

December 16th, 2009, 2:54 pm by

Cox Cable logoCox Communications customers in Orange County can hang on to their money for just a bit longer. The Rancho Santa Margarita cable TV provider said that no cable price increases are planned for 2010. At least not yet.

“As far as rates, at this point Cox has nothing set in stone regarding rate increases in 2010,” said spokeswoman Lana Ong in response to my query about 2010 price increases.

December and January tend to be prime time to notify customers of upcoming rate hikes. During these months a year ago, Time Warner, AT&T U-verse and Cox all told customers monthly bills were going up.

So far, for 2010, Time Warner has notified customers that some will see their monthly bills increase a few dollars in January. See the earlier story: “Time Warner 2010 price hikes mostly affect those who order the least.”

More on 2010 price increases:

Of course, this doesn’t mean Cox won’t raise its rates in 2010. This year, the company upped rates in March. Last year, rates also went up in March. The official word today, however, is no increases are planned.

Cable providers are losing subscribers and not making as much money as they used to. A big reason for annual price increases is because the TV networks they offer are asking for more money themselves.

The nation’s largest cable company, Comcast Corp., took steps this month to offset some of those rising costs by buying a TV network. The deal, valued at $30 billion, will make Comcast the owner of NBC, which includes the channels such as USA, Bravo, SyFy, CNBC, MSNBC and Universal.

Currently, Time Warner is negotiating with News Corp. (Fox TV) and Scripps Networks Interactive (Food Network, HGTV). In an effort to publicize what it considers unfair price hikes for the channels, Time Warner launched a marketing campaign asking customers whether it should cave to the increases or get tough, even if it means losing the channel. While the campaign is obviously a marketing tactic, it attracted 400,000 consumers who told Time Warner to get tough.

Cox, meanwhile, just let go of the Travel Channel, selling most of it to Scripps Networks. Cox kept a 35 percent ownership.

For their part, both Orange County cable providers have added several new channels this year. Most recently, Cox customers should have seen 15 new HD channels show up this week. See the earlier story, “Cox adding 15 HD channels in December.”

Related stories:

Cox picks Orange County to launch mobile phone service

December 8th, 2009, 12:00 pm by

Cox Cable picks Orange County to launch mobile serviceIf you hate your cell phone service, a new player is coming to Orange County: Cox Cable.

The cable TV provider has been working on wireless service for a while but today it announced that Orange County residents will be one of the first three areas nationwide to get the service.

Very few details are available. Because of competitive reasons, Cox said it is unable to reveal pricing, launch date or types of phones that will be offered. While some local customers are getting the chance to play with mobile service as part of a test group, the full service will launch in 2010 to residents. Cox plans to offer the service to business users in the future.

“Right now, if Cox customers in Orange County are interested in Cox Wireless service they shouldn’t renew their wireless contract because it won’t be long before Cox introduces a better wireless experience in Orange County,” said Lana Ong, a spokesperson with Cox in Orange County.

Previously, the company said it plans to use Sprint’s mobile network to launch the first products. The company is also working on its own 3G wireless and 4G wireless networks. For the next generation of mobile service, or 4G, Cox has joined the Long Term Evolution crowd, which is also the technology of choice for AT&T and Verizon Wireless. See last year’s story on this, at “Cox Cable adding… mobile phone service?Read the rest of this entry »

Cox working on restoring Internet outage

December 7th, 2009, 12:57 pm by

Cox CableInternet still on the fritz? Cox Communications in Orange County knows about it but you can still call if you’re experiencing Internet issues.

Most customers are already back online and the company is restoring service to the rest, said Lana Ong, a Cox spokeswoman.

“Last night, a software upgrade in our network, which is part of our routine maintenance, caused an unexpected outage for some Internet customers,” she said. “Engineers at both local and national levels began troubleshooting the event immediately.”

Reports of the outage began at 10:23 a.m., according to Cox. The company rebooted the system at 10:45, which restored service to most customers. Cox won’t disclose how many customers were affected.

“The duration of the outage lasted approximately 22 minutes and most customers were back online within 20 minutes. We are working as quickly as possible to restore services to the remainder our customers,” Ong said.

If you know a local Cox customer still experiencing Internet issues (since, presumably, they are unable to read this online report), you should call customer service at (949) 546-5955. Online help is also available through live chat or e-mail. Contact info is on this page.

Visit the Gadgetress’ special page for Cox customers at gadgetress.freedomblogging.com/cox.

Recent Cox Cable stories:

Japanese TV free this week for Cox customers

December 3rd, 2009, 4:43 pm by

TV JapanCox customers in Orange County are getting a free preview of  TV Japan starting today.

The channel, usually $24.99 per month, offers live news programs mostly in Japanese with English subtitles. There’s also some anime, cooking and lifestyle and entertainment shows.

Cox’s free preview is only for digital subscribers.  The five-day freebie ends on Monday, Dec. 7. TV Japan is on channel 422.

Sorry, no free previews for everyone else. All the other TV providers here charge about $25 per month. Time Warner offers the TV Japan on channel 607, Dish Network has it on channel 641, AT&T U-verse on channel 3680, and Verizon FiOS on channel 1770.

Related Cox cable news:

Cox’s special TiVo adapters now available in O.C.

November 27th, 2009, 8:10 am by

Cox working with Motorola on TiVo adapter.UPDATE, 11/30/09: Cox confirms the tuning adapters are now available at Cox stores in Rancho Santa Margarita, Quail Hill and Laguna Niguel.
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After what was an apparently successful test run, Cox Communications has begun rolling out a special adapter for customers who prefer to record cable TV using a TiVo rather than a Cox recorder.

Thanks to reader Roger Elliott who spotted the message on the TiVo forums, Cox notified users this week that “Tuning Adapters are now available and are being offered to Cox Orange County and Palos Verdes / San Pedro Digital Cable customers with a CableCARD in a TiVo Series 3, TiVo HD and TiVo HD XL digital video recorders at no charge.”

I’m still waiting to hear officially from Cox. I’ll post any update here.

If you’re among those affected, another reader Michael Taube encourages you to get your adapter today. In an e-mail, Taube said this after getting his adapter:

“Well, I reviewed every single blessed HD channel Cox offers, now that I have my free, trusty Motorola Tuning Resolver (MTS). The picture quality on ALL HD channels is simply amazing! It makes my previous HD reception look positively awful. Please urge your TiVo audience to run, don’t walk, to their nearest Cox store to obtain their MTS. It makes a HUGE difference!”

Without such a device, TiVo users who rely on CableCARDs are unable to get several channels.

Since cable companies have limited space in the cable pipes to a customer’s home, they are trying to find new ways to squeeze more channels in the available space. Cox is using “switched digital video” technology to free up its broadcast stream for new HD channels. But it means some channels turn to on-demand status, making it impossible for CableCARD users to tune in.

The majority of customers probably won’t notice the change to switched digital. There could be a slight delay when selecting a switched channel, but just like an on-demand movie, the channel should tune in quickly. To see the channels affected, read the earlier story, “Cox moving 100 channels to on-demand format.” Read the rest of this entry »

Cox adding 15 HD channels in December

November 13th, 2009, 3:18 pm by
Visit the Gadgetress Guide to Cox Cable services in Orange County at <a href=

View complete HD channel lineups:

View list of Cox Cable's HD channels

Time Warner Cable HD channel list
HD channels from Verizon FiOS.

Cox Communications just told me that Orange County customers will be getting 15 new HD channels by Dec. 15. Two others were added this week.

The Rancho Santa Margarita cable provider can do this because it is shifting some non-HD channels to the new technology and freeing up space. For more on how this technology works and why certain customers won’t be able to access the affected 100 channels, read the earlier story “Cox moving 100 channels to on-demand format.

Cox is set to end 2009 with 82 HD channels, ahead of Time Warner Cable, with 75, but behind local leader Verizon FiOS, which has 133. See the full list of Cox HD channels HERE.

Here are the newest HD channels:

Cox HD Ch. # Channel Name New
1 E! HD Added 11/11/09
2 Fox News HD Added 11/11/09
3 734 KMEX HD Added 12/15/09
4 735 KFTR HD Added 12/15/09
5 737 MLB Network HD Added 12/15/09
6 738 NBA TV HD Added 12/15/09
7 719 ABC Family HD Added 12/15/09
8 720 Disney HD Added 12/15/09
9 778 HBO2 HD Added 12/15/09
10 775 Hallmark Movie Channel HD Added 12/15/09
11 776 Lifetime Movie Network HD Added 12/15/09
12 743 MSNBC HD Added 12/15/09
13 726 MoreMAX HD Added 12/15/09
14 779 The Movie Channel HD Added 12/15/09
15 780 Encore HD Added 12/15/09
16 742 Fox Business HD Added 12/15/09
17 729 Biography HD Added 12/15/09

Most recent Cox Cable news:

Cox moving 100 channels to on-demand format

November 13th, 2009, 1:28 pm by

Cox CableBeginning Nov. 25, Cox Communications in Orange County will roll out a new technology that will change how viewers watch 100 channels. Most won’t notice a difference but a small number — less than 1 percent — won’t be able to see the channels at all. (Thanks to reader TiVoGirl for the tip.)

In a letter mailed to customers this week,  Cox said it is migrating to the Switched Digital Video platform, which is one way cable companies can offer customers more channels. This opens up space for Cox to offer more HD channels. I’ll get to those new channels in my next post. UPDATE: And here’s that post: “Cox adding 15 HD channels in December.”

Cox, like other cable providers, is operating at maximum channel capacity. It can only air a certain number of channels 24 hours a day. But some channels take up more room than others — one analog channel occupies the same space as about 12 to 15 digital channels. Switching those analog channels to digital is one way for cable companies to free up space. This is what Time Warner is doing (see story: Time Warner makes room for 100 HD channels, kicks out others“).

The other method is by moving to switched digital video, which converts channels to a type of on-demand-only service. Customers still use their remotes as normal, turning to the channel they want. The majority of customers won’t notice the change — only, I’m told, a slight delay when they turn to a switched channel. But customers who don’t have a set-top box and rely on CableCARDs won’t be able to access the channels. Alternatives for these users are below.

“Switched Digital will allow us to maximize our network capacity, enable increased HD channels and entertainment options in the future. For example, now we have over 400 HD programming options [hours] and we continue to launch more HD channels,” said Cox spokeswoman Lana Ong. (Corrected at 4:45 p.m. Ong says she meant to say 400 HD hours of programming is available.)

Here are the affected channels — 100 in all: Read the rest of this entry »

Cox wants you to vote which O.C. high school should be on TV

November 4th, 2009, 4:57 pm by

Cox Game of the Week voting.As the local cable companies delve into adding extremely local flavor, Cox Communications is offering a new twist on broadcasting local high school football games. It wants viewers to choose which one gets to be on TV next.

The Rancho Santa Margarita cable company, which serves much of South Orange County, airs a game of the week every Friday night at 11:30 p.m. Usually, the game is picked by Cox. But this week, Cox is leaving it up to viewers.

There are six possible games in the running and right now, it’s a close race between the Dana Hills vs. Mission Viejo and the Irvine vs. University games. The latest numbers are below:

Orange Lutheran vs. Santa Margarita   1.66%
Dana Hills vs. Mission Viejo   39.05%
Tesoro vs. Aliso Niguel   0.41%
Irvine vs. University   38.55%
San Juan Hills vs. Laguna Hills   3.51%
Northwood vs. Trabuco Hills   16.83%

Interested parties, or uninterested parties, can vote HERE.

Voting ends Thursday (Nov. 5)  at noon, so you better get your vote in! Around 15,000 votes have been received. Only one vote per IP address per day. While this sounds like it’s popular with the audience, Cox spokeswoman Lana Ong tells me the contest is just for this week’s game.  Stay tuned if Cox is moving coverage of high school games this way in the future.

The winning game will air Friday, Nov. 13.

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