The Gadgetress ~ TV, mobile and Internet: Covering technology's monthly bill

Archive for the 'Cox' Tag

« Previous Entries

So long and thanks for all the fun!

April 9th, 2010, 3:54 pm by

The Gadgetress blog launched five years ago as a spot to post my high-tech musings. It evolved into a gadget-review column, then a how-tech-saves-money site and finally a blog dedicated to reporting the latest on local TV and mobile services.

But all good things must come to an end and the Gadgetress blog is retiring. That’s because after nearly 10 years at the Orange County Register, I’m leaving this great gig — and Orange County — for that mysterious “to pursue other opportunities.”

It’s really a mystery to me what I’ll be doing next. I’m taking a break for a few months. Seriously. I may return to the world of tech journalism. If you want to keep track of what’s next for me, just head to my personal site at tamara.net.

I enjoyed every minute, especially the interaction with readers. Thank you readers, fans, critics, the companies and even Time Warner Cable. I’ve learned a lot from all of you and hopefully vice versa. I’ve updated the story archives so if you’re looking for an old post on TV service, here’s where to go:

For all other tech-related stories and questions, here are a few people who may be able to help you:

Farewell good readers. I’ll be on Twitter, Facebook and who knows where else? May we meet again!

Signing out,

Tamara “The Gadgetress” Chuang

Posted in: news • • • • • • | 51 Comments »

Cox getting into 3D; ESPN 3D starts in June

March 30th, 2010, 2:54 pm by

Take a day off, miss some big 3D news. DirecTV offered us an update yesterday on one of its upcoming 3D TV channels. We knew ESPN 3D was coming, but now we know when: June 11. More notably, Cox Communications plans to air the upcoming Masters Tournament for all customers who have an HD receiver. That makes Cox the first cable TV provider in Orange County to make some sort of commitment to 3D.

Let’s start with Cox. The cable company will air the Masters Tournament next week from Augusta National Golf Club beginning Wednesday, April 7 (yes, that’s the event where we will all see Tiger Wood’s return to the sport). There will be two hours a day of live coverage, starting at 1 or 2 p.m, our time. The same coverage will also be available on demand (go to channel 1). If you’re not an eligible Cox subscriber, you can also view the 3D coverage at Masters.com if you have a 3D-compatible computer.

What will you see? “Viewers will be better able to depict the many subtleties and elevation changes of the course’s grounds,” says Cox.

The interesting note is that Cox is a cable company. And cable companies have complained about not having enough space to air more HD channels. Companies are tweaking the technology and playing with available bandwidth in order to squeeze more HD into a customer’s house. Cox, for example, has turned some regular TV channels into on-demand only so that they are not broadcasting 24/7. When a customer wants to view the channel, it starts airing as if it were broadcasting 24/7.

Comcast, the nation’s largest cable provider, is also airing the Masters Tournament in 3D. Here’s a good explanation about how Comcast is doing 3D by Engadget, “Comcast’s 3D Masters broadcast explained.”

Read the rest of this entry »

Posted in: Video & TV • • • • • • • • • • | 19 Comments »

Cox’s mobile phone update: Can you hear me now Omaha?

March 25th, 2010, 8:02 am by

Despite a marketing campaign to promote the March launch of a new mobile phone service, consumers in the only city where Cox Communications actually launched service probably have no clue it exists.

That’s because in Omaha, Nebraska, only paying Cox employees there can get the service, said Jill Ullman, with Cox’s public affairs department. She declined to share prices, features or any other useful information.

Orange County was supposed to join Omaha this month as one of three areas nationwide that would get Cox’s “unbelievably fair” service first. But as we learned earlier this week, Cox nixed that launch in Orange County  in order to put “the final touches on the Cox Wireless,” said a spokesperson (see earlier story: What happened to Cox Cable’s mobile phone service?).

Around the Web, other news sites are reporting that Cox is gearing up to launch mobile service for business customers. Multichannel News says phone service is available in the three communities but only for “friendly” customers and testers.

If there are any “friendly” readers out there who are testing Cox’s mobile service in Orange County, please share your experience.

Earlier on Cox’s mobile phone service:

Posted in: Cell phones • • • • | 2 Comments »

What happened to Cox Cable’s mobile phone service?

March 24th, 2010, 7:12 am by

March is almost over and the “unbelievably fair” mobile phone service from Cox Communications has failed to make its debut in Orange County, which was one of three regions nationwide picked for the cable TV provider’s mobile debut.

The launch has been delayed indefinitely, said Lana Ong, the spokesperson for the local Cox operation.

“We didn’t launch Cox Wireless widely to the public on March 8 because we are taking a very deliberate approach to introduce new products and services to the marketplace to ensure an experience that customers expect from Cox,” she replied.

She continues, “We realize many customers were looking forward to it however, the most important thing to note is Cox is putting the final touches on the Cox Wireless experience. Holding true to our customers is our number one priority and Cox Wireless will be here soon.  We’re asking that interested customers visit unbelievablyfair.com if they want to be the first to learn more about Cox Wireless – and don’t renew that contract!”

That’s a tough request, even for people who can’t wait to ditch their own wireless provider.

At this point, all we know is that Cox was building a mobile-phone network that uses Sprint’s CDMA 3G network. It would do away with overage fees, vanishing minutes and other consumer outrages. You don’t have to be a Cox TV subscriber. The company even produced commercials about it, which it’ll have to reshoot since they tout a March launch.

Orange County was one of three regions picked to be the first to get service. Hampton Roads, Va. and Omaha, Neb. were the other two areas.

Omaha, however, did launch, Ong said.

“While we don’t have a set date yet for our official wireless launch to the public, our Omaha system launched Cox Wireless in limited availability earlier this month,” she said.

In the mid 1990s, Cox tapped Omaha as a city it planned to launched cellular service using existing its fiber-optic cable network, according to a story in the Omaha World Herald. The service was pitched as something that would cost half the price of existing cellular service. The effort was later dropped.

Related stories:

Posted in: Cell phones • Video & TV • • • • • • • | 27 Comments »

National Geographic Wild starts in March, replaces Fox Reality

February 15th, 2010, 10:59 am by

Corrected 2/16: Fox Reality is being replaced by National Geographic Wild, not West. My bad. Thanks reader ‘m’ for pointing this out. Text below is corrected.

If you haven’t spent much time on the Fox Reality channel, you’ll be glad to know it’s being booted next month in favor of the National Geographic Wild Channel.

The Fox channel shuts down on March 31, as noted last October, in favor of another version of reality. Why National Geographic? The channel is 50 percent owned by Fox Cable Network.

Time Warner Cable, which notified customers today on its alerts page, switches to “Nat Geo Wild” on March 29. It’s the same channel — 129 — and same plan level as Fox Reality.

Other TV providers have not announced the switch yet but here are the existing channel numbers for their Fox Reality channel:

  • Time Warner, 129
  • Cox Communications, 363
  • Dish Network, 190
  • Verizon FiOS, 197
  • AT&T U-verse, 130
  • DirecTV, 250

For more on TV services, see the following links:

* Time Warner Cable
* Cox Cable
* Verizon FiOS
* AT&T U-verse		 * DirecTV
* Dish Network
* Web TV
* All TV

Posted in: Video & TV • • • • • • • • • | 22 Comments »

Cox offers cheaper TV prices but not all users qualify

February 4th, 2010, 12:30 pm by

Cox Cable logoOne way to save some money on TV service? Commit for a year or two.

It’s a business model that both satellite TV companies have offered for years. Over at Verizon FiOS, new customers will save about $240 over a 2-year period for the company’s most popular TV, Internet and phone bundle. Time Warner Cable began offering its price-lock guarantee program last year, saving customers ordering 3 services a $432 over two years.

Cox Communications, too, is doing the same thing but as one reader discovered, not every  customer qualifies.

John, a Laguna Beach resident, asked for the discount after learning that Cox is raising cable TV and Internet rates in March. But he was told he wasn’t eligible. No one, not even the service manager, could figure out why.

Lana Ong, a Cox spokesperson, cleared it all up: Price lock is just a trial for the company in certain parts of the country, including Orange County. But if your account is delinquent or already getting a good discount, you don’t qualify. Ong responded: Read the rest of this entry »

Posted in: Video & TV • • • • • • • • | 12 Comments »

Cable TV users just want a 20% discount, says report

February 2nd, 2010, 8:47 am by

TV service dealsA new report believes that 68 percent of cable TV customers would switch to a competing service for a  20 percent discount, according to Strategy Analytics, a market research firm.

The report “Digital TV Customer Satisfaction: US Survey Results” only surveyed 856 cable users, but there is other proof that consumers want a better value. Recent cable TV financial reports that continue to show a declining number of TV subscribers and customers dropping services like premium channels and video on demand. Meanwhile, Internet-TV services like AT&T U-verse and Verizon FiOS have been adding new customers.

“It underscores a trend we have been seeing for the past 18 months: a growing number of customers are beginning to question the value of a ‘traditional’ pay TV subscription in light of expanded “over-the-top” offerings, such as Hulu and Netflix,” said the study’s author Ben Piper, Director of the Strategy Analytics Multiplay Market Dynamics service.

Comparably, says the report, only 33 percent of people who subscribe to the newer Internet TV services also would drop their provider for a cheaper service.

Internet TV also had the highest number of satisfied customers, with 95 percent of respondents claiming to be “somewhat” or “very” satisfied. Comparably, 78 percent of satellite users were that satisfied while 67 percent cable users were.

In my own research, Verizon FiOS TV tends to be more expensive then cable but you do get a lot more features like HD channels and on-screen widgets. Satellite TV tends to be the cheapest. But everyone wants to save money.

Any thoughts from readers? I’ll be evaluating the costs of TV service in upcoming weeks. All input would be appreciated.

Related TV news:

Posted in: Video & TV • • • • • • • | 37 Comments »

Cox raising cable TV, HD and Internet prices in Orange County

January 29th, 2010, 1:42 pm by

Cox 2010 rate hikeCox Communications is raising the price of its major cable TV plans in Orange County between 3.6 to 10 percent, beginning March 1. And if you’re a premium movie subscriber or HD fan, expect your monthly bill to go up even higher. (Thanks to all the readers who wrote in about this.)

It’s not unexpected news as we’ve heard about TV price hikes from all the major providers in Orange County. Cox, which has its local headquarters in Rancho Santa Margarita, tends to increase prices in the spring.

“The main reason that our prices are changing is because of the rising costs of doing business. Cox is similar to a grocery store; we are a retail distributor of a wholesale product. Each year programmers like ESPN, CNN and MTV raise their costs, which then raises our costs to do business. We try to keep cable prices as low as possible, and while we absorb much of the increases incurred, we can’t absorb the full amount of fees we pay for the programmers. So, we have to pass on at least a portion of those increases to our customers,” said Lana Ong, a Cox spokeswoman.

Service 2009 2010 Change
Cox TV starter (broadcast) $20.00 $22.00 +10.0%
Cox TV essential (Broadcast, popular cable) $50.99 $52.99 +3.9%
Cox Advanced TV (Digital) $55.99 $57.99 +3.6%
DVR service $11.95 $9.99 -16.4%
HD tier $4.95 $5.50 +11.1%
Digital receiver $5.50 $5.50 0.0%
HD receiver $5.50 $7.50 +36.4%
HD DVR $5.50 $7.50 +36.4%
CableCard $1.99 $1.99 0.0%
1 premium movie $12.99 $14.00 +7.8%
2 premium movies $18.50 $21.00 +13.5%
3 premium movies $27.00 $30.00 +11.1%
4 premium movies $35.00 $38.00 +8.6%
ATV with 1 TV pak $62.49 $65.49 +4.8%
ATV with 3 TV paks $65.94 $68.94 +4.5%
ATV with 4 TV paks $68.94 $71.94 +4.4%
Internet (starter) $19.95 $22.99 +15.2%
Internet (value) 3 Mbps $28.99 $31.99 +10.3%
Internet (preferred) 10 Mbps $44.99 $46.99 +4.4%
Internet (premier) 20 Mbps $59.99 $61.99 +3.3%

The chart on the right details what services are going up. The complete document being mailed to Cox subscribers is available HERE. But what is going up?

■ HD TV service: Both the HD receiver and the HD DVR will now cost $2 more than non-HD versions. That’s a 36.4% increase. Also going up: the HD channel tier (with HDnet, HDnet Movies and HD Theater)  jumps 55-cents per month to $5.50.

■ Premium channels: If you thought spending $12.99/month on HBO was a lot, that price is jumping 7.8 percent to $14. Buy all four movie premiums — including Cinemax, Showtime and Starz — and the price goes up 8.6 percent to $38/month.

■ Basic broadcast cable: People on Cox’s cheapest TV plan, which includes only the local and broadcast channels, get a $2 price increase to $22, or 10 percent.

■ High speed Internet: There’s no escaping a fee increase if you’re a Cox Internet user. Prices for the starter service are going up $3/month to $22.99, or 15.2 percent. The fastest users get a 3.3 percent hike to $61.99/month. Read the rest of this entry »

Posted in: Video & TV • • • • • • • • | 58 Comments »

« Previous Entries
SEO Powered by Platinum SEO from Techblissonline