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Archive for the 'DirecTV' Tag

DirecTV gets bigger, charges more

November 5th, 2009, 5:24 pm by Tamara Chuang, a.k.a. The Gadgetress

DirecTV DirecTV must be doing something right — it made more money than last year and continued to add new subscribers during its third quarter, which ended Sept. 30.

The El Segundo satellite TV service added 136,000 net new subscribers during the quarter, bringing its total to 18.4 million customers. While the subscriber growth is lower than the same time last year, DirecTV is growing.

Comparably, both the number one and two cable companies saw their subscriber count drop during the same period. Comcast, the nation’s largest cable provider, lost 656,000 video customers during the quarter, while second-place Time Warner Cable lost 84,000 customers.

DirecTV’s interim chief executive Larry Hunter attributed the subscriber growth to marketing its service with AT&T. Sales growth — revenues were up 10 percent from a year ago to $5.47 billion — came from more people subscribing to its HD and DVR services, plus growth in Latin America.

But consumers should keep in mind that DirecTV’s sales growth also meant higher prices. The company said the average customer’s bill increased 2.1 percent to $85.32. Customers are paying more for programs, HD channels and DVR service fees. Then again, DirecTV is the only company that offers programming like NFL Sunday Ticket, a $200 package.

Meanwhile, DirecTV’s payment to TV networks in order to offer channels increased 1.2 percent per subscriber. DirecTV spent nearly $2 billion on programming costs.

Read DirecTV’s third-quarter 2009 earnings report HERE.

Earlier on DirecTV:

Add 2-terabytes of capacity to a DVR (that’s 250 hours of HD!)

November 4th, 2009, 12:45 pm by Tamara Chuang, a.k.a. The Gadgetress

Apricorn DVR Expander in 2 TB.Spreading the word: Apricorn just announced a two-terabyte DVR expander. The catch: It’s for DirecTV DVRs.

The Poway-based Apricorn says that two terabytes can boost a DVR’s capacity by 250 hours of high-definition recordings or 1,124 hours of standard definition video. (Just did the math — you can record TV 24/7 for nearly seven weeks!)

The DVR Expander is available in capacities of 1 TB for $129; 1.5 TB for $199; and 2 TB for $259.  It plugs into the DirecTV DVR’s eSATA port. But when you power it up, you won’t be able to access recordings on the actual DVR. To do so, users must disconnect the DVR Expander and restart the DVR.

Apricorn tells me that the new device is not compatible with TiVo. It was released specifically for these DirecTV DVR receivers: HR20, HR21, HR22 and HR23. More details at Apricorn’s site HERE.

The company does offer DVR expanders for other DVRs that have eSATA or USB ports. But those devices only go up to 1.5 TBs. Here’s a link to other models.

Other companies that offer DVR expanders include Lake Forest’s Western Digital, which has expanders for DVRs with enabled eSATA or USB ports. That pretty much excludes cable TV company DVRs but does include TiVos. Seagate Technology also has a 1-TB DVR expander that works with Dish Network receivers.

More on gadgets:

DirecTV accused of lying about number of HD channels

November 2nd, 2009, 12:47 pm by Tamara Chuang, a.k.a. The Gadgetress

Spotted: Phillip Swann, who tracks the TV industry at TVPredictions, calls out DirecTV on its claims to be the top provider of HD channels.

“So, how does DIRECTV hide this fact in its marketing campaigns? And, how does it still claim to be the nation’s HD leader?
Lie, of course.”

Ouch! He writes that DirecTV’s claim to have 130 HD channels includes 18 pay-per-view channels and “other sleight-of-hand tricks.” If you care about the controversy or to see how your TV provider stacks up, see his report at “DIRECTV: Still Lying About HDTV.”

More on HD channels:

Cable scores lowest in paid TV customer satisfaction survey

October 7th, 2009, 6:00 am by Tamara Chuang, a.k.a. The Gadgetress

J.D. Power and AssociatesIn a report out this morning, traditional TV service providers continued to get pounded by consumers. Ratings company J.D. Power and Associates ranked cable companies the lowest out of all available TV services in the company’s 2009 TV Service Satisfaction report.

Here in the West, Time Warner Cable and Cox Communications scored the lowest out of the six TV services available in Orange County. Newer TV alternatives AT&T U-verse and Verizon FiOS took the lead, with satellite TV services  DirecTV and Dish Networks tied for third place.

The annual report said overall scores improved from 2008, indicating that TV providers really are paying attention to their customers, said Frank Perazzini, director of telecommunications at J.D. Power.

Consumers said they didn’t have to wait on hold for as long as last year — falling 13 percent to 9 minutes, 5 seconds. Customers also experienced fewer outages — 11 percent this year, compared to 15 percent last year.

Overall scores were at 632 on a 1,000-point scale, up 23 points from last year. This year’s study was based on 28,118 U.S. households who were surveyed in January, March and July 2009.

Still, 632 out of 1,000 doesn’t sound too hot. Here’s where the local companies landed:

Read the rest of this entry »

Free preview of NFL RedZone this Sunday for almost everyone

October 1st, 2009, 11:29 am by Tamara Chuang, a.k.a. The Gadgetress

New NFL RedZone channel coming Sept. 13, 2009.Looks like Verizon FiOS TV subscribers aren’t the only ones who will get access to the new NFL Channel RedZone  Sunday.

Apparently all TV providers that offer the new football channel will lift the paid barrier for three hours Sunday, Oct. 4, between 10 a.m. and 1:15 p.m., Pacific Time.

In Orange County, those TV providers are:

DISH Network: Channel 155. Dish typically charges $5.99 per month or $49.99 per year for access to the channel.

AT&T U-verse: Channel 1629. AT&T typically charges $5 a month.

Verizon FiOS: Channel 835 for HD,  channel 335 for standard definition. Verizon charges $49.99 for the entire season

Neither Cox nor Time Warner Cable offer the channel.

Recent stories on NFL RedZone:

DirecTV loses another customer to FiOS

September 21st, 2009, 1:34 pm by Tamara Chuang, a.k.a. The Gadgetress

DirecTV loses another customerOur resident Deals Diva has finally cut off DirecTV in favor of a rare TV service available in parts of Orange County: Verizon FiOS. She’s been in one of the lucky neighborhoods to get service and has mentioned to me quite a few times about how tired she is of FiOS advertising.

But apparently, the message got through — not to mention the price. Marla Fisher blogs about her switch today in “I’m breaking up with DirecTV.” She’s a funny writer and has some great columns about being a frumpy, middle-aged mom.

Marla’s letter reminds me of what consumers really want: A good deal on their monthly bill. Why pay $90 when you can get it for $79 ?

After talking to Marla, it appears that DirecTV didn’t raise everyone’s monthly rate last month, although the company did raise rates this year, see “Can you spare $3? DirecTV raising prices.”) She previously called to complain, they dropped the price, and now that “offer” expired so it went back up.

Calling to get monthly rates lowered is still a good tactic. Read earlier coverage of how Time Warner Cable treats customers who complain about the price:

TV providers have been offering some pretty good deals lately, thanks to increased competition from Verizon FiOS and AT&T U-verse. In fact today, Verizon FiOS launched a new series of deals, including $150 pre-paid card if you order a FiOS double or triple play bundle. New customers who commit to two years get a 24-month price guarantee. There are other offers for existing customers online at www.verizon.com/deal.

DirecTV’s current deal is TV service with the exclusive NFL Sunday Ticket package for $59.99/month for 5 months. Not bad, but after five months, the price goes up by $109.

Hey readers: Let’s compare notes. What is the best TV deal you’ve seen or subscribe to?

Past stories on TV service prices:

It’s official: Versus stripped from DirecTV

September 1st, 2009, 3:15 pm by Tamara Chuang, a.k.a. The Gadgetress

Versus TV channel kicked off DirecTV.UPDATE, 3:52 p.m.: Dish Network wants to lure DirecTV viewers away with new Versus offer. See below.

Sports channel Versus was officially dropped today from DirecTV’s lineup, as viewers probably noticed after weeks of Versus’ pleas scrolling on screen.

Comcast Corp.-owned Versus says it can’t believe DirecTV rejected its  ”fair and reasonable offer” while DirecTV called the terms unfair. Umm.. okay. Sounds like it was about money. Read each company’s explanation: Versus vs. DirecTV.

Carriage fees, or the cash paid to channels by TV providers, has been a big issue with companies. Costs are apparently rising and TV providers say that they don’t want to pass on the cost to us consumers.

I guess they feel we pay enough for TV as is.

UPDATE: Just got a message from Dish Network’s marketing team. It, of course, is all too happy to offer Versus to any forlorn DirecTV customer. Starting today, DISH Network is offering Versus – free for three months. This offer is for new and existing customers and is applicable to standard and high-definition channel, which are on 151 and 151HD. Free access ends Dec. 2, 2009.

Verizon turns selling TV service into school fundraiser

September 1st, 2009, 6:30 am by Tamara Chuang, a.k.a. The Gadgetress

Verizon enlists students, charities to sell TV service.In a novel approach to selling utility services, Verizon is enlisting the help of school children and charities.

Students or non-profit organizations can earn up to $65 for every new customer who signs up. The telecom is pitching its Verizon Velocity fundraising program as an alternative to selling cookies or candy bars door to door.

Students just spread the word, and a Verizon representative makes the sale. Schools get credit when a new customer mentions the school’s name or account. Although I doubt that Verizon is discouraging students from going door to door.

Verizon Products Donation
Amount
Verizon FiOS® Internet $25.00
Verizon High Speed Internet (768Kbps & 3.0Mbps) $25.00
DIRECTV® $20.00
Verizon FiOS® TV $20.00
Verizon Freedom Calling $10.00
Verizon Long Distance $10.00
Additional Line $10.00

Verizon Velocity partnered with the California State PTA and the program has been going on for a few months at some Orange County schools, including the William T. Newland Elementary School, Hope View Elementary School and Spring View Middle School, all in Huntington Beach. The local PTA gets the money. A few other O.C. schools and groups I spotted on the participant list hail from Westminster and Garden Grove.

Most of those schools happen to be in Verizon FiOS territory, which is a newish form of TV and Internet service over fiber-optic cables. But students can also sell Verizon’s bundled phone and Internet deal offering DirecTV service. Selling all three services — Internet, phone and TV — can get the school $65 per customer. Looks like wireless service is not included. Read the rest of this entry »

Missing BlizzCon? DirecTV’s happy to sell you access

August 21st, 2009, 3:38 am by Tamara Chuang, a.k.a. The Gadgetress

Big day today. Fans of Irvine game company Blizzard Entertainment are converging in Anaheim for the annual BlizzCon fan fest. I’ll be covering the two-day event but posting updates over our  Blizzard Blog (ya, did you know we had that?) so there won’t be much on Gadgetress. But check the sidebar for lots of good stuff.

For readers who have heard of Blizzard or perhaps one of its computer games — World of Warcraft, StarCraft and Diablo — there is big news expected today. Joe Simmons, lead Blizzard blogger, is betting on more details of the upcoming Diablo III, future updates to Warcraft and lots of StarCraft II news since the game is coming out next year.

 But a major announcement could be a completely new game: A mysterious new massively multiplayer game was quietly confirmed some months back. That’s all the world  knows.

It should be the biggest BlizzCon to date. Some 20,000 tickets were sold within 10 minutes. And that’s not counting media, professional gamers, staff and everyone else. I’ll be getting more details as the con progresses so stay tuned — and check for updates on the Blizzard Blog.

Anyway, this being a TV blog, I thought I’d better point out that DirecTV is once again broadcasting BlizzCon as a pay-per-view show for $39.95. It’s not competely minute-by-minute action, but the package will include 18 hours of HD coverage, plus an exclusive in-game pet, Grunty the Murloc Marine. Additionally, subscribers will get free access to the Internet stream. The event will be on channels 122 and 121. More details are at directv.com/blizzcon.

For more BlizzCon coverage, visit our Blizzard Blog. Recent headlines:

DirecTV made $83.16 per customer as subscribership grows

August 6th, 2009, 8:05 am by Tamara Chuang, a.k.a. The Gadgetress

DirecTV DirecTV is on a roll. It continued to add new subscribers during its second quarter, thanks to a partnership to bundle TV service with AT&T phone and Internet service.

During the quarter, it added a net 224,000 subscribers, which brings its total customer base to 18.3 million. That’s only half of the 460,000 the satellite TV service added during its first quarter this year, but any growth is much better than the declines the cable companies are experiencing.

By comparison, Time Warner Cable lost 11,000 subscribers in its most recent quarter and Comcast’s subscribers dropped 2.7 percent or 214,000 (Cox is a private company and doesn’t report quarterly numbers). The much smaller Internet-based TV services grew the most: Verizon FiOS added 300,000 TV customers to total 2.5 million, and AT&T U-verse TV added 248,000 subscribers for a total of 1.6 million.

Overall, DirecTV said it made less money during the quarter than the prior year, with net income falling 11 percent from last year to $407 million. At the same time, revenues increased 9 percent to $5.22 billion. The company blamed declines on higher interest expenses and unfavorable exchange rates in Latin American. But sales grew thanks to its partnership with AT&T.

The average customer bill also jumped up 1.7 percent to $83.16, thanks to higher HD and DVR service fees that offset discounts for new and existing customers. Even so, its customers are cutting back in some areas: DirecTV made less money from premium movies. 

For more details, see DirecTV’s press release or listen in to the 11 a.m. conference call at this link.

More TV news:


Check out the Gadgetress Guide to local TV services

Cox, FiOS, DirecTV offering free HBO this weekend

June 10th, 2009, 6:52 pm by Tamara Chuang, a.k.a. The Gadgetress

HBO free preview coming...UPDATE: DirecTV’s freebie is next weekend. See details below.
———————————————- 

As a customer of Time Warner, some of the most important information (free HBO this weekend!) comes to me via e-mail or snail mail, not as a reporter. For other TV services, I’ve got to hunt around.

Apparently, much of O.C. will get access to free HBO this weekend, starting Friday and ending, for most, on Monday. I’ve checked with the companies themselves, for the most part. See below for details.

YES: Cox Cable. HBO only (updated 6/11/09). Says the company, “All digital cable customers will have access to all HBO channels and HBO OnDemand.  All Cox Digital Cable customers are eligible for the free preview.  The offer runs from Friday, June 12- Monday, June 15. Also, digital cable customers that have HD service will also have access to the two HBO HD channels during this time. (Channel 700 & 701) Channel numbers that are open for viewing this weekend are HBO on 200,201, 206,207,208,209,210,211, 212 and HBO On Demand on channel 1.” Typically, Cox charges $12.99 for HBO, while two premium channels cost $18.50.

YES: Verizon FiOS will be offering the free HBO preview, from June 12 to June 16, or Friday to Tuesday.

Yes: DirectTV, but I haven’t gotten confirmation from the company. According to FreePreview.TV, a good source of what’s coming up for free. The site also says DirecTV users will get free Showtime, Starz and SportsPack channels, in addition to HBO and Cinemax. UPDATE: Commenter Eric Cooper (thanks Eric!), as well as FreePreview.TV, says the HBO promotion will be next weekend, June 18-21. 

Also, FreePreview reports that Comcast subscribers are in luck, although the cable service is not available in Orange County.

And, of course, Time Warner Cable will be offering the free HBO/Cinemax preview. See earlier story.

Not happening: AT&T U-verse and Dish Network. Sorry folks.

More TV news:


Check out the Gadgetress Guide to local TV services

Cable TV losing 1 million customers a year

May 22nd, 2009, 9:29 am by Tamara Chuang, a.k.a. The Gadgetress

Note to readers: Help me track TV prices in Orange County. Are you being offered a special deal for service? Or did your bill just go up? Tell me the prices, details and what city you live in. E-mail me at gadgetress@ocregister.com. Thanks!

Visit the Gadgetress Guide to TV services in O.C.Losing 1 million customers a year can’t be good for business. But when you’re so on top of the industry like the cable TV companies, it’ll take more staggering losses to lose your big lead.

The U.S. cable TV business serves 66 million customers and will remain the dominant paid-TV service for the next decade, predicts Mike Paxton, an analyst who watches the TV industry for market researcher InStat. 

While newbies like telecom-based Verizon FiOS TV and AT&T  U-verse have a lot more momentum and growth, those won’t be taking over in our lifetime, Paxton said. “Unless you’re 15,” he added. 

TV subscribers
Cable TV
66 million
Satellite TV
30 million
Telecom (FiOS/U-verse)
3 million
Broadcast
14 million
Total
113 million
Source: In-Stat

“Our U.S. forecast for the total households (ordering cable) is going down about 1 million a year,” he said.

You can’t blame the Internet for the declines, even as more people tune into free video sites online, like the TV-show heavy Hulu.com. Paxton has seen no evidence of this, “and we’ve been watching it very closely for six months.” Those niches, by the way, appear to be people who also subscribe to cable or satellite TV. “It’s an additive thing,” he said.

Rather, people are abandoning cable for other paid-TV alternatives. A big reason? Poor customer service.

“Cable has a long history of very poor customer service,” said Paxton, who is familiar with Time Warner’s effort merge its Orange County TV and customer service with the Adelphia and Comcast systems it acquired two years ago.  

“A lot of the negative comments are certainly legacy customers. They hate the cable company because it’s the cable company. If people are really that upset, there are certainly other options,” he said. Read the rest of this entry »