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Archive for the 'DirecTV' Tag

Not another TV channel dispute! This time, it’s DirecTV

March 24th, 2010, 5:31 pm by

Spotted: A small number of DirecTV customers could lose ABC and CBS if the companies don’t sign a new contract by March 31.

While this only affects DirecTV customers in Des Moines and Davenport, Iowa, publicizing such disputes is becoming more common and could impact paid-TV service nationwide, including in Orange County.

Local ABC and CBS affiliates apparently could yank the broadcasts if an agreement isn’t reached. Says Derek Chang, executive vice president of Programming for DIRECTV:

“DIRECTV’s contract with the Citadel-owned ABC station in Des Moines, Iowa, and the CBS station in Davenport, Iowa, is expiring on March 31. We have been negotiating in good faith to try and reach a resolution and will continue to do so. If an agreement is not reached by the deadline, we intend to continue to provide the stations as we have for many years, unless Citadel demands that we take them away from our customers. If the stations come down after the deadline, make no mistake, it will be solely and completely the station owner’s (Citadel’s) decision to take the channels away from our customers.”

While this doesn’t affect Orange County customers directly, it is a trend reverberating throughout the paid-TV industry. Channels that cable and satellite companies didn’t pay for previously are now asking for a per-subscriber fee.

TV viewers also wind up in the middle as each side attempts to win their sympathy by saying the other side wants to pull the channels. This happened here in Orange County over New Years Eve, when Time Warner Cable customers thought they would lose Fox and its collection of TV shows and sporting events. We never lost Fox but on the East Coast, Cablevision customers temporarily lost access to the Oscars when ABC and the cable provider failed to come to an agreement.

While the final agreements are never made public, the possibility that ABC and Fox are now collecting money from previously nonpaying customers is just too tempting a revenue source for other broadcast channels to overlook.

I suspect we’ll continue to see more public disputes, including several that will impact channels here in Orange County.

Past disputes:

Where did that DirecTV channel go?

March 17th, 2010, 11:09 am by

Heads up for DirecTV customers: Several groups of premium channels are moving to new numbers beginning today. The channels will move over the next six weeks and be completed by April 22.

When the channel moves, it will be available on the new channel and old channel for one week. After that, it will be available only on the new channel number. There will be a message directing viewers to the new channel number.

The following groups of channels are affected:

  • Cinemax channels will start on Ch. 515 (currently ch. 512)
  • Starz channels will start on Ch. 525 (currently ch. 518)
  • Encore channels will start on Ch. 535 (currently ch. 526)
  • SHOWTIME channels will start on Ch. 545 (currently ch. 537)
  • HD Extra Pack channels will be consolidated into one channel range starting at Ch. 560

Here’s the rollout schedule: Read the rest of this entry »

Free previews for Dish, DirecTV, FiOS and Time Warner

March 16th, 2010, 5:12 pm by

In an attempt to get TV subscribers to pay a bit more for new channels or tiers, free previews are quite common. Here are some current and upcoming freebies for Orange County-area customers:

Time Warner Cable:

  • Showtime On Demand, from March 25 to 28. Go to Channel 1006 (or channel 1 and look for Showtime ONDEMAND) (source: Time Warner)
  • CBS College Sports Network, Channel 261, free through April 5 (more)

DirecTV:

  • Game Lounge (ch. 110): Free Trial from April 2 to 4 (source: DirecTV)
  • Showtime, between March 25 to 28 for the following channels: 537, 538, 539, 540, 542, 544, 545, 547, 549 (source: FreePreview.tv)

Dish Network:

  • Style, channel 115, through April 4 (source: Dish)
  • CBS College Sports Network, Ch. 152, through April 7 (source: Dish)
  • Fuse, Ch. 158, through March 31 (source: FreePreview.tv) Not happening this month, according to Dish.

Verizon FiOS

Versus is back on DirecTV

March 15th, 2010, 3:15 pm by

Good news for DirecTV sports fans: The satellite TV service is bringing back VERSUS, a sports channel that viewers lost last summer when owner Comcast and DirecTV failed to come to an agreement. As with these sorts of deals, details were disclosed.

The channel, known for bull riding, hockey and college football, returns today, DirecTV announced. It will resume where it left off in August. It remains in the same TV plan offered to customers.

Read DirecTV’s official announcement HERE.

Related Versus posts:

Local BBB’s biggest complaint getter: DirecTV

March 15th, 2010, 9:04 am by

When it comes to TV or mobile phone service, consumers aren’t shy about saying what they don’t like. That’s not only true here on this blog, which made me refocus the content to cover TV and mobile heavily last year, but to the local Better Business Bureau.

The Better Business Bureau of the Southland reports that mobile phone service and TV service were the two categories with the most complaints last year (see bottom chart). But by far the top offender? DirecTV, based in El Segundo. The satellite TV service received 15,367 complaints, well above second place Federal Loan Modification Center in Northridge, which had 858 complaints.

The BBB said that DirecTV issues are related to billing disputes, early cancellation fees, inadequate disclosure about the cost of service and the inability to contact the company.

Southland BBB’s 10 companies with most complaints
  1. DirecTV – El Segundo (15,367 complaints)
  2. Federal Loan Modification Center – Northridge (858 complaints)
  3. Auto One Warranty Specialists – Irvine (686 complaints)
  4. Acaiburn.com – Ontario (633 complaints)
  5. IvoryBrites – Burbank (604 complaints)
  6. Dealer Cost Car Audio – Santa Ana (524 complaints)
  7. Acai Nutraburst – Corona (463 complaints)
  8. Specialty Merchandise Corporation – Simi Valley(380)
  9. dazzlesmilepro.com – Ontario (367 complaints)
  10. Cellular Blowout – Agoura Hills (366 complaints)

The organization — the go-to site for Los Angeles, Orange, Riverside and San Bernardino Counties,– also pointed out that DirecTV has faced government scrutiny for violating the Telemarketing Sales Rule and the Washington state Consumer Protection Act for “false or unfair use of the word “free,” among other issues.

The BBB named DirecTV its top 2009 Pluto Award recipient, which calls out the area Orange County and Los Angeles businesses that use “underhanded business practices and ambiguous advertising to augment their riches and defraud the American public of billions of dollars each year.”

“DirecTV is a well-known satellite service provider, and its number of complaints might not be quite so striking if you took its complaints-to-customers ratio into consideration. Nevertheless, its practices and rating prompt us to urge extreme caution in doing business with DirecTV,” warned the BBB.

DirecTV spokesperson Jade-lin Ekstedt acknowledged the issue and said that the company is working on improving the poor rating. Read the rest of this entry »

New soccer channel debuts on Dish, DirecTV and FiOS

March 1st, 2010, 11:12 am by

Noted: If you love soccer, a new channel is coming your way. Fox Soccer Plus debuts today on several TV services. But it may not come cheap. See below for details.

The new channel is part of Fox Soccer channel and replaces the Setanta Sports, which called it quits in the United States yesterday, Feb. 28. The TV network continues to broadcast overseas. Here in the states, Setanta gave up its programming rights to several soccer and rugby events.

The new Fox channel features at least 600 exclusive matches, including the Carling Cup, England’s FA Cup and the Coco-Cola Championship. It will also include some rugby matches.

If you’re a fan, the services below are offering the channel or will soon:

Dish Network: Channel 406, available for $14.99 a month. Details

DirecTV: Fox Soccer Plus replaces Setanta Sports for existing customers at no extra cost. It’s $14.99 per month.  Details

Verizon FiOS: Automatically switches Setanta Sports customers to new channel, airing on 1009. Also $14.99 per month. Details

Time Warner Cable: Coming soon, according to a USA Today story.

Recent sports TV news:

DirecTV added customers as bills jumped to $92 a month

February 18th, 2010, 12:21 pm by

DirecTV continued to add customers in the fourth quarter last year even as customer monthly bills inched upward.

But the satellite TV provider’s  119,000 net new subscribers in the fourth quarter was nearly one-third less than the 301,000 subscribers it added a year earlier.

The company said that declines in the last quarter of 2009 were due to competition, a weaker economy and more stringent credit and spending policies. In other words, investors should be happy that DirecTV was able to get more money out of existing customers — or $92.36 a month, up $1.90 or 2.1 percent from 2008′s fourth-quarter average monthly revenue of $90.46

What made bills go higher? Price increases, and more customers subscribing to HD channels, DVRs and NFL programming, says the company. That helped offset lower revenues on pay-per-view events and new customer offers.

Overall, DirecTV ended 2009 with 18,560,000 customers, up 5.3 percent from 2008. Its average monthly revenue per subscriber was up about 1.9 percent, or $1.58, to $85.48.

Like every other TV service provider, DirecTV continued to face higher prices from TV channels. Last year, these programming fees  rose $766 million to $9.1 billion. That’s a 9.2 percent increase from the prior year! Programming fees are usually the biggest expense for every TV company. And failed negotiations sometimes lead to public disputes like the New Year’s Eve showdown between Time Warner Cable and  Fox TV.

Regardless, those higher fees often end up raising customer bills. So far this year, DirecTV has announced 5 percent rate hikes for most customers. See earlier story “DirecTV prices going up in 2010 too.”

The financials: DirecTV lost $32 million on revenues of $5.98 billion. The loss was due to its November merger with Liberty Entertainment. Excluding the merger, the company said its net income would have been $454 million, which was up from the year earlier’s net income of $332 million on revenues of $5.31 billion.

Read the company’s earnings report HERE.

More on DirecTV:
Recent TV company earnings:

National Geographic Wild starts in March, replaces Fox Reality

February 15th, 2010, 10:59 am by

Corrected 2/16: Fox Reality is being replaced by National Geographic Wild, not West. My bad. Thanks reader ‘m’ for pointing this out. Text below is corrected.

If you haven’t spent much time on the Fox Reality channel, you’ll be glad to know it’s being booted next month in favor of the National Geographic Wild Channel.

The Fox channel shuts down on March 31, as noted last October, in favor of another version of reality. Why National Geographic? The channel is 50 percent owned by Fox Cable Network.

Time Warner Cable, which notified customers today on its alerts page, switches to “Nat Geo Wild” on March 29. It’s the same channel — 129 — and same plan level as Fox Reality.

Other TV providers have not announced the switch yet but here are the existing channel numbers for their Fox Reality channel:

  • Time Warner, 129
  • Cox Communications, 363
  • Dish Network, 190
  • Verizon FiOS, 197
  • AT&T U-verse, 130
  • DirecTV, 250

For more on TV services, see the following links:

* Time Warner Cable
* Cox Cable
* Verizon FiOS
* AT&T U-verse
* DirecTV
* Dish Network
* Web TV
* All TV
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