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Cox’s mobile phone update: Can you hear me now Omaha?

March 25th, 2010, 8:02 am by

Despite a marketing campaign to promote the March launch of a new mobile phone service, consumers in the only city where Cox Communications actually launched service probably have no clue it exists.

That’s because in Omaha, Nebraska, only paying Cox employees there can get the service, said Jill Ullman, with Cox’s public affairs department. She declined to share prices, features or any other useful information.

Orange County was supposed to join Omaha this month as one of three areas nationwide that would get Cox’s “unbelievably fair” service first. But as we learned earlier this week, Cox nixed that launch in Orange County  in order to put “the final touches on the Cox Wireless,” said a spokesperson (see earlier story: What happened to Cox Cable’s mobile phone service?).

Around the Web, other news sites are reporting that Cox is gearing up to launch mobile service for business customers. Multichannel News says phone service is available in the three communities but only for “friendly” customers and testers.

If there are any “friendly” readers out there who are testing Cox’s mobile service in Orange County, please share your experience.

Earlier on Cox’s mobile phone service:

What happened to Cox Cable’s mobile phone service?

March 24th, 2010, 7:12 am by

March is almost over and the “unbelievably fair” mobile phone service from Cox Communications has failed to make its debut in Orange County, which was one of three regions nationwide picked for the cable TV provider’s mobile debut.

The launch has been delayed indefinitely, said Lana Ong, the spokesperson for the local Cox operation.

“We didn’t launch Cox Wireless widely to the public on March 8 because we are taking a very deliberate approach to introduce new products and services to the marketplace to ensure an experience that customers expect from Cox,” she replied.

She continues, “We realize many customers were looking forward to it however, the most important thing to note is Cox is putting the final touches on the Cox Wireless experience. Holding true to our customers is our number one priority and Cox Wireless will be here soon.  We’re asking that interested customers visit unbelievablyfair.com if they want to be the first to learn more about Cox Wireless – and don’t renew that contract!”

That’s a tough request, even for people who can’t wait to ditch their own wireless provider.

At this point, all we know is that Cox was building a mobile-phone network that uses Sprint’s CDMA 3G network. It would do away with overage fees, vanishing minutes and other consumer outrages. You don’t have to be a Cox TV subscriber. The company even produced commercials about it, which it’ll have to reshoot since they tout a March launch.

Orange County was one of three regions picked to be the first to get service. Hampton Roads, Va. and Omaha, Neb. were the other two areas.

Omaha, however, did launch, Ong said.

“While we don’t have a set date yet for our official wireless launch to the public, our Omaha system launched Cox Wireless in limited availability earlier this month,” she said.

In the mid 1990s, Cox tapped Omaha as a city it planned to launched cellular service using existing its fiber-optic cable network, according to a story in the Omaha World Herald. The service was pitched as something that would cost half the price of existing cellular service. The effort was later dropped.

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