If you’ve been curious about one of the new Sprint wireless phones now on the market, Sprint is launching a new policy Thursday (April 1) with a money back guarantee if you’re not “completely satisfied” within 30 days.
This could come in handy when Sprint finally launches its 4G wireless Internet service here in Orange County later this year. Users will be able to see if the new wireless service is really as fast as it’s touted. The offer is available to all new customers and existing customers who are adding a new line of service. If you’re unhappy with your Sprint service today, you’re out of luck on this one.
Sprint isn’t alone in offering a 30-day money back guarantee. All the wireless companies have a similar return policy here in California (see earlier story, “How any consumer can ‘test’ a cell phone“).
But Sprint’s new guarantee goes further. It will reimburse customers for the device, activation fee, monthly plan and all associated taxes and surcharges. Other companies’ 30-day return policies still try to get the customer to pay for calls made, taxes and surcharges. Plus there may be a restocking fee.
The fine print of the Sprint Free Guarantee? Customers must pay upfront so you’d better have some cash available. And while there’s no restocking fee for new customers who cancel, existing customers may get charged a $35 restocking fee unless you exchange it for a new device. Customers who return the phone will have to pay for any usage that wasn’t part of their monthly service plan, such as song purchases and digital downloads. You’re also responsible for any international charges and associated taxes, plus third-party billing.
Don’t forget to save the box and all packaging. And, of course, the phone must still work. Sprint will return your money anywhere from the same day to up to three billing cycles, depending on how you paid for it. If you don’t cancel within 30 days, your contract kicks in and canceling it before it expires could cost you $200.
While these fees sound reasonable, definitely read the fine print before committing to any new contract. Here’s the fine print for the new policy.
Previously on Sprint: