Who’s got the best cell phone service in the U.S.? Hands down, it’s Verizon, according to readers of Consumer Reports.
The publication just issued its annual update on mobile service and once again ranked Verizon at the top nationwide for overall service, scoring 75 points out of 100. Second place T-Mobile scored 70.
But just because both companies did better than the others doesn’t mean everyone is happy with service. According to its survey of 50,000 readers, Consumer Reports said that only 54 percent were “completely or very satisfied” with service.
While still a majority, those aren’t very good numbers for any consumer-oriented business.
“Despite ‘smarter phones,’ more flexible plans, and faster wireless networks, cell service continues to be among the lower-rated of all the services that Consumer Reports evaluates,” the organization concluded in its January 2010 issue.