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Cox’s special TiVo adapters now available in O.C.

November 27th, 2009, 8:10 am by

Cox working with Motorola on TiVo adapter.UPDATE, 11/30/09: Cox confirms the tuning adapters are now available at Cox stores in Rancho Santa Margarita, Quail Hill and Laguna Niguel.
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After what was an apparently successful test run, Cox Communications has begun rolling out a special adapter for customers who prefer to record cable TV using a TiVo rather than a Cox recorder.

Thanks to reader Roger Elliott who spotted the message on the TiVo forums, Cox notified users this week that “Tuning Adapters are now available and are being offered to Cox Orange County and Palos Verdes / San Pedro Digital Cable customers with a CableCARD in a TiVo Series 3, TiVo HD and TiVo HD XL digital video recorders at no charge.”

I’m still waiting to hear officially from Cox. I’ll post any update here.

If you’re among those affected, another reader Michael Taube encourages you to get your adapter today. In an e-mail, Taube said this after getting his adapter:

“Well, I reviewed every single blessed HD channel Cox offers, now that I have my free, trusty Motorola Tuning Resolver (MTS). The picture quality on ALL HD channels is simply amazing! It makes my previous HD reception look positively awful. Please urge your TiVo audience to run, don’t walk, to their nearest Cox store to obtain their MTS. It makes a HUGE difference!”

Without such a device, TiVo users who rely on CableCARDs are unable to get several channels.

Since cable companies have limited space in the cable pipes to a customer’s home, they are trying to find new ways to squeeze more channels in the available space. Cox is using “switched digital video” technology to free up its broadcast stream for new HD channels. But it means some channels turn to on-demand status, making it impossible for CableCARD users to tune in.

The majority of customers probably won’t notice the change to switched digital. There could be a slight delay when selecting a switched channel, but just like an on-demand movie, the channel should tune in quickly. To see the channels affected, read the earlier story, “Cox moving 100 channels to on-demand format.” Read the rest of this entry »

Posted in: Video & TV • • • • • • • • • | 10 Comments »

Cox moving 100 channels to on-demand format

November 13th, 2009, 1:28 pm by

Cox CableBeginning Nov. 25, Cox Communications in Orange County will roll out a new technology that will change how viewers watch 100 channels. Most won’t notice a difference but a small number — less than 1 percent — won’t be able to see the channels at all. (Thanks to reader TiVoGirl for the tip.)

In a letter mailed to customers this week,  Cox said it is migrating to the Switched Digital Video platform, which is one way cable companies can offer customers more channels. This opens up space for Cox to offer more HD channels. I’ll get to those new channels in my next post. UPDATE: And here’s that post: “Cox adding 15 HD channels in December.”

Cox, like other cable providers, is operating at maximum channel capacity. It can only air a certain number of channels 24 hours a day. But some channels take up more room than others — one analog channel occupies the same space as about 12 to 15 digital channels. Switching those analog channels to digital is one way for cable companies to free up space. This is what Time Warner is doing (see story: Time Warner makes room for 100 HD channels, kicks out others“).

The other method is by moving to switched digital video, which converts channels to a type of on-demand-only service. Customers still use their remotes as normal, turning to the channel they want. The majority of customers won’t notice the change — only, I’m told, a slight delay when they turn to a switched channel. But customers who don’t have a set-top box and rely on CableCARDs won’t be able to access the channels. Alternatives for these users are below.

“Switched Digital will allow us to maximize our network capacity, enable increased HD channels and entertainment options in the future. For example, now we have over 400 HD programming options [hours] and we continue to launch more HD channels,” said Cox spokeswoman Lana Ong. (Corrected at 4:45 p.m. Ong says she meant to say 400 HD hours of programming is available.)

Here are the affected channels — 100 in all: Read the rest of this entry »

Posted in: Video & TV • • • • • • • • • • • | 21 Comments »

Time Warner makes room for 100 HD channels, kicks out others

November 10th, 2009, 4:53 pm by

Time Warner Cable photo, courtesy of AP.On Dec. 8,  Time Warner Cable will move eight channels to digital for those in Orange County and Los Angeles. That means customers who get cable TV service by plugging a TV into the wall or using an older analog cable box will need to upgrade to digital equipment.

The change will make room for several new HD channels, including AMC HD, The Weather Channel HD, History International HD, ESPNU HD and “many more,” according to a letter sent to subscribers this week. Next month starts the company’s kickoff to reach 100 HD channels.

The analog channels that are moving – KWHY, Shop NBC, AMC, The Weather Channel, ABC Family, Oxygen, TruTV and Style — will all still be exist on the same channel number, but only in a digital format. If you don’t have a digital set-top box, you won’t be able to access them.

For customers who don’t have a digital box, Time Warner will let you borrow one for free for one year. This offer only applies to households without a digital box. If you already lease digital boxes but have an extra TV plugged into the wall, you’ll need to pay for a digital box to get all the channels on that TV.

TWC changes Channel
KWHY 22
Shop NBC 96
AMC 55
The Weather Channel 47
ABC Family 46
Oxygen 68
TruTV 49
Style 130

“With more digital carriage space available, we will be able to free up bandwidth for future uses, such as launching new channels, providing more services and offering even more HD, not to mention, this will enhance picture quality and sound on existing services,” said Darryl Ryan, Time Warner Cable’s local director of media relations.

Lots of things are going on here including: Read the rest of this entry »

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Cox to begin testing TiVo adapter this week — only in O.C.

October 28th, 2009, 2:31 pm by

Cox working with Motorola on TiVo adapter.Cox Cable will begin testing this week a brand new Motorola device to help TiVo users access all the TV channels Cox offers.

A small handful of customers have been clamoring for such a device for months after realizing that they couldn’t get all the channels and video-on-demand options other customers do.

This only affects customers who use TiVos and CableCARDs, a small device that slides into a TiVo (or some computers and TVs) so the customer can skip the bulky set-top box. Customers with TiVos and set-top boxes are not affected.

According to Cox spokeswoman Lana Ong, TiVo has already pre-selected 50 Orange County customers to participate in the test. If all goes well, Cox will offer the free adapter to any customer sometime in late November.

I mentioned this Motorola test in early September (see “Cox O.C. will be first to test TiVo adapters from Motorola“). The test was scheduled to start in September but was postponed when Cox rolled out new video-on-demand software instead (see earlier story, “Cox fix for TiVo users delayed” Read the rest of this entry »

Posted in: Video & TV • • • • • • • • • • | 8 Comments »

Cox fix for TiVo users delayed

September 25th, 2009, 12:02 pm by

TiVo logoThe local Cox Communication delayed plans this week to be the first company wide to roll out the first Motorola- TiVo adapters. Cox was busy unveiling new software for its video-on-demand service. Cox now hopes to offer the TiVo device in Orange County before the end of the year.

That leaves some TiVo users without access to on-demand movies and shows, plus any channel that has been turned into an on-demand channel.

Because of a change in technology, TiVo users who rely on CableCARDs are unable to request on-demand shows without this adapter. This change doesn’t affect TiVo users who have a set-top box from the cable provider.

Cable companies are moving to the new switched digital video technology in order to use the pipe to a customer’s home more efficiently. By reducing the number of nominal channels streamed 24/7, a cable company can add new high-definition channels to the stream. The other channels are still there, but only broadcast when requested by the subscriber. To watch those, a TiVo user with a CableCARD will need this new adapter.

“We’ve maxed out on bandwidth,” said Lana Ong, spokeswoman for the Rancho Santa Margarita cable provider.

Earlier stories on TiVo and switched digital technology:

Posted in: Video & TV • • • • • • • • • • | 16 Comments »

Time Warner hints at 100 HD channels coming to SoCal

September 23rd, 2009, 6:56 am by

Time Warner CableNews that Time Warner Cable picked BigBand Networks to provide switched digital video technology means one major thing for cable customers: More high definition channels are coming sooner than later.

The Redwood City-based BigBand announced its new cable customer  in a press release. BigBand will handle Time Warner’s Los Angeles operation, which includes Orange County. BigBand is also deploying switched digital video in Time Warner’s New York and Dallas systems.

Cable TV companies have limited space to stream channels 24/7 in the cable line that feeds TV directly to a customer’s house. Switched digital video allows the cable company to turn some of those channel streams into a video-on-demand channel, which frees up space to add more HD channels or other new content.

Orange County’s former president of Time Warner operations mentioned this was coming last year. But so far, the technology has not been implemented here. Time Warner has been testing this in San Fernando Valley.

So far, the only customers that will be affected by the change are those with TiVos and CableCARDs. See my past stories about what to do if you’re in this situation:

In a press release, Time Warner says technology has allowed the company to offer over 100 HD channels to customers, plus more HD Video on demand, said Kevin Leddy, Time Warner Cable’s executive vice president of technology policy and product management.

“We have launched (switched digital video) in over 20 markets to date and know firsthand that, if we want to deploy new programming options for our customers, SDV is the fastest, most cost effective method for our existing network,” he said. ”With the bandwidth that has been reclaimed Time Warner Cable is able to offer over 100 high definition channels to our customers …”

Can anyone guess what those 100 channels are?

Here’s a look at what the HD channels currently offered in Huntington Beach: Read the rest of this entry »

Posted in: Video & TV • • • • • • • • | 16 Comments »

Cox O.C. will be first to test TiVo adapters from Motorola

September 2nd, 2009, 1:23 am by

Cox working with Motorola on TiVo adapter.Some local Cox subscribers got a nasty surprise when the cable provider unleashed a slew of new HD channels last month: They couldn’t view  them.

That was the case of reader Lori Belski, a Cox customer and TiVo user who wrote to me voicing frustration with Cox’s lack of customer service about her issue.

What happened is that Cox is using a different technology to offer the new HD channels. The “switched digital video” technology turns content into on-demand channels so instead of a regular broadcast stream, the stream starts only at the customer’s request. Once requested, these “switched” channels should appear as normal channels. Most Cox subscribers probably didn’t notice the difference because Cox’s equipment can handle the two-way communication needed.

TiVo boxes equipped with special Cox CableCARDs, however, cannot. CableCARDs are one-way communicators and need an adapter to make requests. Cox currently offers no adapters.

Well, there’s good news and bad news. Read the rest of this entry »

Posted in: Video & TV • • • • • • • | 25 Comments »

No TiVo love from AT&T U-verse

July 30th, 2009, 3:24 am by

AT&T U-verseAfter writing about a new cable TV service that could render TiVos useless, a reader wondered, what about TiVo and AT&T U-verse, a highly-desired alternative to cable?

Unfortunately, AT&T’s Internet-based TV service U-verse doesn’t support TiVo either. Like the cable companies who are rolling out switched digital video, U-verse uses the same two-way communication technology (see the earlier story, “More HD channels coming to cable TV, TiVo users impacted“).

Such technology allows a TV company to make the most of limited video capacity. By converting the least popular channels into on-demand only, there is more room in the live broadcast stream for high-definition channels. This requires two-way communication since a user must request a channel or on-demand movie that isn’t streaming live.

TiVos that use a CableCARD to get video service are one-way communication devices and can’t request the on-demand movies or any channels that moved to switched digital video. Those channels will appear missing. The cable companies plan to provide adapters when the service rolls out here in Orange County.

But not AT&T. Read the rest of this entry »

Posted in: Video & TV • • • • • • • | 8 Comments »

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