In a report out this morning, traditional TV service providers continued to get pounded by consumers. Ratings company J.D. Power and Associates ranked cable companies the lowest out of all available TV services in the company’s 2009 TV Service Satisfaction report.
Here in the West, Time Warner Cable and Cox Communications scored the lowest out of the six TV services available in Orange County. Newer TV alternatives AT&T U-verse and Verizon FiOS took the lead, with satellite TV services DirecTV and Dish Networks tied for third place.
The annual report said overall scores improved from 2008, indicating that TV providers really are paying attention to their customers, said Frank Perazzini, director of telecommunications at J.D. Power.
Consumers said they didn’t have to wait on hold for as long as last year — falling 13 percent to 9 minutes, 5 seconds. Customers also experienced fewer outages — 11 percent this year, compared to 15 percent last year.
Overall scores were at 632 on a 1,000-point scale, up 23 points from last year. This year’s study was based on 28,118 U.S. households who were surveyed in January, March and July 2009.
Still, 632 out of 1,000 doesn’t sound too hot. Here’s where the local companies landed: Read the rest of this entry »
Here's a list of TV/mobile companies helping consumers one tweet at a time. 
